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About the Role
The Internal Operations Junior Associate will act as the link between frontline teams and Product/Engineering, ensuring recurring pain points from internal platforms and processes are identified, categorized, and resolved efficiently. This role focuses on understanding operational issues, improving processes, and helping the company respond better to merchant and frontline needs by diagnosing and resolving problems. Over time, this role will involve designing scalable systems and automations to reduce manual analysis, strengthen feedback loops, and improve user experiences.
Responsibilities
- Act as the link between frontline teams (Customer Support, Sales, and ISA Support) and Product/Engineering.
- Ensure recurring pain points from internal platforms and processes are clearly identified, categorized, and resolved efficiently.
- Understand operational issues and improve processes.
- Help the company respond better to merchant and frontline needs by diagnosing and resolving problems.
- Design scalable systems and automations that reduce manual analysis.
- Strengthen feedback loops across product verticals.
- Improve user experiences when interacting with our platforms.
Requirements
- Hands-on experience in operations (e.g., Customer Support, Sales Support, or Logistics).
- Strong ownership and follow-through; takes initiative to see issues from identification to resolution.
- Clear and structured communication skills; ability to understand, summarize, and communicate pain points effectively to teams of different verticals.
- Comfort working with ticketing systems and structured workflows.
- Analytical ability to identify patterns in tickets, complaints, or agent feedback and summarize them succinctly.
- Process-oriented mindset; capable of documenting, building, and improving workflows.
- Tech-Savviness; comfort with utilizing different technology platforms and reading technical logs.
- Collaborative and proactive attitude; enjoys problem-solving across different teams (Engineering, Product, Sales, Support).
Skills
- Operations
- Customer Support
- Sales Support
- Logistics
- Ticketing systems
- Structured workflows
- Analytical ability
- Process documentation
- Process building
- Process improvement
- Tech-Savviness
- Collaboration
- Problem-solving
- Data analysis
- Data visualization
- SQL
- Automation
- Workflow building
Location
- Central London
Work Type
- Flexible working hours
- Onsite
Experience Level
- Junior Associate
- Entry-level
Benefits
- Flexible working hours
- Physical and mental health support through GymPass (1,500+ gyms, 1-1 therapy, meditation, digital fitness/nutrition apps)
- Extended and improved maternity and paternity leave
- Cycle-to-Work Scheme
- Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Office snacks
About the Company
- Teya is building a financial platform for local businesses across Europe, focusing on simple tools, thoughtful design, and real human support.
- The company aims to change the financial services landscape for local businesses by providing better tools, support, and simplicity.
- Teya believes local businesses deserve better and strives to empower them to run their business with confidence.
Equal Opportunity
- Teya is proud to be an equal opportunity employer.
- Committed to creating an inclusive environment where everyone can thrive regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background.
- Believes a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace.
- Encourages candidates to disclose any need for reasonable adjustments during the recruitment process to ensure a fair and accessible experience.