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About the Role
We create a fun, interactive and exceptional customer experience for our customers by mixing tea-based drinks, sharing knowledge about our company and blends, and performing general retail tasks. This role also involves sampling in-store, outside the store, and at events.
Responsibilities
- Sell products and achieve store sales targets using enthusiasm for Bird & Blend.
- Handle till transactions smoothly and accurately.
- Follow store operating procedures, including delivery, stocktakes, and stock replenishment.
- Keep the stockroom and staff area organised.
- Maintain a healthy, safe, and tidy work environment.
- Support sustainability and impact goals.
- Act with empathy, focus on teamwork, and support the store management team.
- Become an expert on all Bird & Blend products, drinks, and commitment to sustainability and ethics.
- Be the friendly face of Bird & Blend, greeting customers warmly with a sample.
- Prioritise customer happiness by going the extra mile.
- Support with store and local events, including evening work.
- Spread the word about teas through sampling inside and outside the store, and at external events.
Requirements
- Prior experience in a 1-1 sales environment in retail or hospitality is a plus.
- Proudly represent our brand and culture, embodying our values.
- Genuine passion for our product and confidence to share enthusiasm with customers.
- Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
- Maintain a professional, fair, and kind relationship with customers and colleagues.
- Demonstrated ability to utilise empathy to manage interpersonal relationships.
- Flexibility in availability is essential, with shifts varying weekly.
- Adaptability to cover different days and times, including weekends and some evenings.
- Going above and beyond to ensure customer satisfaction is second nature.
- Confident and comfortable to approach people with a sample inside and outside of the store.
Skills
- Sales
- Customer Service
- Till Operations
- Stock Management
- Health & Safety
- Sustainability Awareness
- Teamwork
- Product Knowledge
- Communication
- Interpersonal Skills
- Empathy
- Flexibility
- Adaptability
Location
- London Portobello
Work Type
- Part Time
- Temporary
Benefits
- Friendly and supportive team culture
- Membership of company pension scheme (if applicable)
- Holiday accrual that grows with loyalty (25 days plus bank holidays)
- Birthday off
- Life Insurance & Income Protection
- Health Cash Plan (after one year service)
- Life Happens Leave (paid leave for unexpected challenges)
- Complimentary drinks and snacks
- Monthly tea allowance
- Generous staff discount
- Employee Assistance Programme
- Bike to Work and Electric Vehicle Schemes
- Paid volunteer days
- Dog-friendly office
- Enhanced family friendly policies
- Flexible working options
About the Company
- Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company.
- The company's mission is to spread happiness & reimagine tea.
- Founded by Krisi & Mike, the company has grown from a small operation to a thriving business with multiple retail stores and an international online store.
- Bird & Blend operates with a core belief in doing business in a better way.
- The company is a Sunday Times Best Places To Work 2024 employer.
Equal Opportunity
- Commitment to equality of opportunity for all.
- Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- Reasonable adjustments can be provided to support applicants throughout the application or interview process.