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About the Role

We create a fun, interactive and exceptional customer experience for our customers by mixing tea-based drinks, sharing knowledge about our company and blends, and performing standard retail tasks. This role involves customer interaction, sales, and supporting store operations.

Responsibilities

Sell products and achieve store sales targets through enthusiasm for the brand.
Handle till transactions accurately.
Follow store operating procedures including delivery, stocktakes, and replenishment.
Maintain an organised stockroom and staff area.
Adhere to health and safety best practices.
Support sustainability and impact goals.
Act with empathy and focus on teamwork.
Support the store management team.
Become an expert on all Bird & Blend products, drinks, and ethical commitments.
Greet customers warmly and positively, offering samples.
Prioritise customer happiness by exceeding expectations.
Support store and local events, including evening work.
Engage in sampling activities inside and outside the store, and at external events.

Requirements

Prior customer service experience, preferably in a 1-1 sales environment within retail or hospitality, is a plus.
Ability to proudly represent the brand and culture, embodying its values.
Genuine passion for the product and confidence to share enthusiasm with customers.
Strong understanding of customer service with the ability to build rapport.
Maintain professional, fair, and kind relationships with customers and colleagues.
Demonstrated ability to use empathy in interpersonal relationships.
Flexibility in availability is essential, with shifts varying weekly including weekends and some evenings.
A commitment to excellence and ensuring customer satisfaction.
Confident and comfortable approaching people with samples.

Skills

Sales
Customer Service
Brand Ambassadorship
Product Knowledge
Teamwork
Communication
Interpersonal Skills
Flexibility
Enthusiasm

Location

London Camden

Work Type

Part Time
Temporary

Experience Level

Not specified

Education Level

Not specified

Benefits

Sunday Times Best Places To Work 2024 employer recognition
Friendly and supportive team culture
Membership of company pension scheme
25 days holiday plus bank holidays, increasing with service
Birthday off
Life Insurance & Income Protection
Health Cash Plan (after one year service)
Life Happens Leave (paid)
Complimentary drinks and snacks
Monthly tea allowance
Generous staff discount
Employee Assistance Programme
Bike to Work Scheme
Electric Vehicle Scheme
Paid volunteer days
Dog-friendly office
Enhanced family friendly policies
Flexible working options

About the Company

Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company.
The company's mission is to spread happiness and reimagine tea.
Founded by Krisi & Mike, the company has grown from a small operation to a thriving business with multiple retail stores and an international online presence.
Bird & Blend operates with a core belief in doing business in a better way.
The company is a leader in tea innovation in the UK.

Equal Opportunity

Committed to equality of opportunity for all.
Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Reasonable adjustments can be provided for the application or interview process upon request.