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About the Role
The Event Manager serves as the primary liaison between clients and venue departments, responsible for the meticulous planning, coordination, and on-site execution of meetings and events. This role ensures client needs are met and expectations are exceeded, delivering a seamless, high-quality experience. The Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company.
Responsibilities
- Act as the primary client contact after the event space is booked, managing all details from planning to post-event.
- Conduct pre-conference planning meetings with clients to understand their vision, objectives, and detailed requirements.
- Review of all meeting space to ensure proper space assignment.
- Guide clients through the event planning process, offering expert advice, creative solutions, and opportunities to enhance the guest experience.
- Manage multiple programs/events of varying complexity with creativity, innovation, and strategy.
- Review and enforce all client policies, event and local site guidelines.
- Serve as the central communication hub, coordinating with all internal departments, including Catering/Food, Facilities, Audiovisual/Production, Reception, and Security.
- Lead and attend key internal meetings, such as event operational meetings, to ensure all service teams are well informed.
- Create, manage and distribute event details, project timeline and key deadlines to all stakeholders and service lines.
- Coordinate load in, set up, strike schedules and general oversight for 3rd party service providers.
- Maintain expert knowledge of the venue’s facilities, services, capacities, and operational capabilities.
- Be present on the day of the event to greet the client, oversee event setup, and act as the main point of contact for any on-site needs, changes, or troubleshooting.
- Proactively identify and resolve any service or logistical challenges in real-time.
- Prepare and manage all event-related documentation, including detailed Event Orders (EOs), Event resumes, Run of Shows, diagrams/floorplans, quotes for AV packages and additional items/services with associated costs, host communications, post event reporting.
- Conduct post-event evaluations and solicit client feedback to identify areas for improvement.
Requirements
- A minimum of 3-5 years of progressive experience in event planning, conference services, or catering, preferably in a large-scale hotel, resort, or conference center.
- Proven track record of successfully managing multiple large, complex events simultaneously.
- Certified Meeting Professional (CMP) designation is highly desirable.
- High proficiency in event management software (e.g., Delphi, Cvent, Eventbrite, or similar).
- Proficiency in the Google Workplace Suite.
- Strong understanding of banquet/catering operations, audiovisual technology, and room setup configurations.
- Advanced event planning/production experience for events typically ranging between 50 – 300+ people.
- Exceptional Communication: Superior verbal and written communication skills.
- Organizational Prowess: Meticulous attention to detail and outstanding organizational and time-management skills.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Problem-Solving: A proactive, creative, solution-oriented mindset with the ability to think critically and remain calm under pressure.
- Interpersonal & Leadership: Strong leadership and interpersonal skills.
- Ability to build rapport with clients and motivate operational teams.
- Collaboration & Influence: Confident and skilled in negotiating with clients and service providers.
- Flexibility & Adaptability: Must be able to flex work schedule to include early mornings, evenings, and occasional weekends, based on event demands.
- Adaptability to situations and ever-changing demands.
Skills
- Event Planning
- Conference Services
- Catering
- Event Management Software
- Google Workplace Suite
- Banquet Operations
- Catering Operations
- Audiovisual Technology
- Room Setup Configurations
- Communication
- Organization
- Time Management
- Problem-Solving
- Leadership
- Interpersonal Skills
- Negotiation
- Flexibility
- Adaptability
Location
- Onsite
Work Type
- Full-time
- Onsite
Experience Level
- 3-5 years
Education Level
- Certified Meeting Professional (CMP) designation is highly desirable
Benefits
- 25 Days Annual Leave PLUS Public Holidays
- 15 Days of paid sick and carer's leave each year
- Employee Assistance Program including 24/7 support, counselling, and legal consultation
- Complimentary Access to Headspace, Maven & more
- Wellness Stipend
- Personal Volunteer Day
- Mobile Phone Allowance
- Discretionary Bonus Structure
- Global Opportunities
About the Company
- FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
- For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
- Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
- FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
- Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Equal Opportunity
- FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
- FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
- All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
- We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
- If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.