Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Business Transformation Manager role.
Rezi rewrites your resume against Brainlake Advertising LLC's job description. Free.
Tailor your resume to this Business Transformation Manager role.
Rezi rewrites your resume against Brainlake Advertising LLC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Business Transformation Manager posting at Brainlake Advertising LLC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Business Transformation Manager posting at Brainlake Advertising LLC — free, in seconds.
About the Role
Lead discovery, analyze business operations, and design improved processes, services, and ways of working. This client-facing consulting role requires independent leadership, structured problem-solving, and driving transformation from discovery to implementation handover.
Responsibilities
- Plan and facilitate discovery and transformation workshops with business leaders, process owners, operational teams, and technical stakeholders.
- Conduct stakeholder interviews and analyze current business operations across people, processes, systems, data, and customer touchpoints.
- Map current-state processes and workflows, including handoffs, business rules, approvals, exceptions, dependencies, and pain points.
- Validate business problems and identify root causes using stakeholder inputs, operational evidence, and performance data.
- Identify and prioritize opportunities to improve efficiency, customer experience, service quality, and operational performance.
- Design future-state processes, workflows, service journeys, and operating approaches.
- Define necessary changes in roles, responsibilities, processes, systems, and touchpoints for the future state.
- Translate transformation opportunities into clear business requirements, functional requirements, user stories, and measurable acceptance criteria.
- Define expected business benefits, KPIs, performance measures, and success criteria.
- Collaborate with product, service design, UX, technology, data, and engineering specialists to assess feasibility, constraints, integrations, and implementation dependencies.
- Develop process maps, transformation recommendations, requirements, roadmaps, and solution documentation.
- Lead stakeholder reviews, challenge requirements, and drive alignment and decisions.
- Maintain traceability between business problems, opportunities, solutions, requirements, and outcomes.
- Manage assumptions, open questions, dependencies, decisions, and actions to resolution.
- Support the transition from strategy to execution, ensuring clear implementation handover to delivery teams.
Requirements
- 5+ years of experience in Business Transformation, Management Consulting, Digital Transformation, Business Analysis, Service Design, or a related discipline.
- Proven experience independently leading transformation engagements from discovery and analysis through future-state definition and implementation handover.
- Strong workshop facilitation, interviewing, and senior stakeholder management skills.
- Strong experience analyzing and redesigning business processes, workflows, and operating models.
- Ability to understand complex business operations and turn ambiguity into clear, structured solutions.
- Experience mapping current-state and future-state processes.
- Strong ability to identify root causes rather than simply documenting stakeholder requests.
- Experience identifying and prioritizing transformation opportunities based on business value, customer impact, feasibility, and effort.
- Ability to translate business needs into clear requirements and implementation-ready documentation.
- Experience defining KPIs, expected benefits, and measurable outcomes.
- Good understanding of customer journeys and service design principles.
- Sufficient technical understanding to work confidently with specialists across systems, data, APIs, integrations, automation, and digital platforms.
- Ability to challenge assumptions and conflicting requirements constructively.
- Excellent written communication, presentation, storytelling, and visual documentation skills.
- Strong organizational skills with the ability to independently drive work and decisions to completion.
- Experience working within consulting or professional services is highly preferred.
- Experience across digital transformation, enterprise systems, workflow automation, or AI-enabled transformation is an advantage.
- Experience with customer journey mapping, service blueprinting, or user research is an advantage.
- Familiarity with BPMN and tools such as Miro, FigJam, Visio, Lucidchart, or similar.
- Up-to-date knowledge of AI-powered research, analysis, process mapping, documentation, and productivity tools.
- Comfortable working in complex client environments and on-site when required.
Skills
- Business Transformation
- Management Consulting
- Digital Transformation
- Business Analysis
- Service Design
- Workshop Facilitation
- Stakeholder Management
- Process Analysis
- Process Redesign
- Operating Model Design
- Root Cause Analysis
- Requirements Definition
- KPI Definition
- Customer Journey Mapping
- Service Design Principles
- Technical Understanding (Systems, Data, APIs, Integrations, Automation, Digital Platforms)
- Challenging Assumptions
- Written Communication
- Presentation Skills
- Storytelling
- Visual Documentation
- Organizational Skills
- BPMN
- Miro
- FigJam
- Visio
- Lucidchart
- AI-powered Tools
Location
- On-site when required
Work Type
- Client-facing
- Consulting
Experience Level
- 5+ years of experience
- Experienced