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About the Role
The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery, representing the FIRST Solutions brand on-site within a well-known tech company. The primary focus is to be the main point of contact for successful event execution, collaborating with the FIRST team and internal service providers.
Responsibilities
- Serve as the primary contact on event days for event hosts, collaborating with event managers and service partners to ensure appropriate execution and service delivery.
- Manage catering, audio/video production, security, transportation, and room setup support.
- Work across various event spaces, traveling between different floors and buildings.
- Coordinate and execute event logistics.
- Review all event needs and re-confirm or clarify any areas of concern prior to the event.
- Support events onsite, potentially managing multiple events daily.
- Troubleshoot issues and escalate advanced needs to the appropriate internal partner.
- Communicate pertinent adds/changes to the event team and supporting service lines.
- Assist event managers in planning large-scale events.
- Support end-to-end planning for small-scale events.
- Provide administrative support for event managers by maintaining tracking tools, event planning documents, and internal planning systems.
- Compile reports related to on-site events, including post-event data.
- Support the Guest Services team with guest check-in, wayfinding, swag organization and distribution, and answering event detail questions.
Requirements
- Must be fluent in English.
- Knowledge of basic and fundamental standards of event management and event operations.
- Experience working cross-functionally with various levels of stakeholders in a fast-paced environment.
- Adaptability to situations and ever-changing demands.
- Highly organized with the ability to handle multiple tasks to meet strict deadlines.
- Excellent time management and multi-tasking skills.
- Ambitious and proactive with a calm and flexible approach to handling pressure.
- Experience working on large and complex databases is a plus.
Skills
- Excellent interpersonal skills
- Excellent communication skills
- Excellent organizational skills
- Creative problem solver
- Resourceful
- Team player
Location
- On-site
Work Type
- On-site
Experience Level
- Up to 1 year of relevant experience
Benefits
- 25 Days Annual Leave PLUS Public Holidays
- 15 Days of paid sick and carer's leave each year
- Employee Assistance Program including 24/7 support, counselling, and legal consultation
- Complimentary Access to Headspace, Maven & more
- Wellness Stipend
- Personal Volunteer Day
- Mobile Phone Allowance
- Discretionary Bonus Structure
- Global Opportunities
About the Company
- FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
- For 30 years, FIRST has utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
- Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
- FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
- Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Equal Opportunity
- FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
- FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
- All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
- We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
- If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.