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About the Role
As the trusted advisor and operational leader for this critical contract, you'll be the driving force behind seamless facilities services that enable banking operations to thrive. You'll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
Responsibilities
- Lead Strategic Client Partnerships by serving as the single point of contact, cultivating strong relationships, conducting quarterly business reviews, and aligning facilities strategy with business objectives.
- Drive Operational Excellence by orchestrating end-to-end facilities services, ensuring KPIs and SLAs are exceeded, and coordinating specialist providers.
- Build and Develop Your Team by leading, mentoring, and growing a high-performing facilities team, including recruitment, coaching, performance reviews, and fostering a culture of excellence.
- Manage Financial Performance by taking ownership of contract budgets, cost centres, financial reporting, and identifying cost optimisation opportunities.
- Ensure Compliance and Mitigate Risk by navigating banking industry regulations, health and safety requirements, and corporate policies, and leading risk assessments.
- Innovate and Improve service delivery by leveraging technology, streamlining processes, implementing best practices, managing the CAFM system, and leading incident response planning.
Requirements
- Technically qualified with a minimum of 5 years of experience in a similar management position.
- Extensive understanding of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems (BMS).
- Proven experience managing C-level stakeholders.
- Financial acumen including budget management and P&L responsibility.
- Solid technical knowledge of building systems, maintenance practices, and facilities technologies.
- Understanding of banking operations and regulatory landscapes.
- Ability to build, develop, and motivate teams to achieve exceptional outcomes.
Skills
- Relationship building
- Client management
- Operational leadership
- Team leadership and development
- Financial management (budgeting, P&L)
- Project management
- Technical knowledge of building systems
- Facilities technologies
- Banking operations and regulatory compliance
- Strategic thinking
- Problem-solving
- Communication
Location
- Multiple locations
Work Type
- Contract
- Full-time
Experience Level
- 5+ years of management experience
Education Level
- Technically qualified
About the Company
- JLL is a leading global real estate services firm.