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About the Role
The Facilities Management Coordinator will play a significant part in ensuring that Aspen Dental continues to provide access to care in facilities that demonstrate best-in-class safety, cleanliness, and functionality.
Responsibilities
- Manage the day-to-day facility management of dental equipment and maintenance issues at multiple locations over a large geographic territory in a team-oriented atmosphere from our main office.
- Troubleshoot equipment over the phone with office staff and deliver specific instructions.
- Deal tactfully and directly with facilities vendors to ensure required actions are completed.
- Manage expectations and performance within service level parameters, verifying completion of work and services.
- Effectively communicate with internal customers and contract vendors.
- Perform data analysis and storage of work order history and budget tracking using online programming.
- Identify and onboard subcontractors.
- Manage shipping and tracking for the Facilities Department.
- Manage billing for Facilities tickets, including contacting vendors for correct information and coordinating with ADMI billing for GL and location codes.
- Run small projects from start to finish and provide detailed guidance to field technicians.
- Be available Monday - Friday, 8:00 AM - 5:00 PM.
- Participate in an on-call rotation for emergency calls after hours with overtime.
Requirements
- Exceptional customer service skills.
- Ability to act with a ‘sense of urgency’.
- Skill and experience in both verbal and written communications.
- Prior exposure to multi-unit facilities management concepts and best practices is helpful.
- Ability to demonstrate successful completion of multiple tasks concurrently.
- Experience and ability to negotiate with vendors.
- Analytical and critical thinking skills.
- Ability to be a ‘real-time’ problem solver.
- Occasional travel may be involved.
- Flexible schedule required.
Skills
- Customer service
- Verbal communication
- Written communication
- Facilities management
- Vendor negotiation
- Analytical thinking
- Critical thinking
- Problem-solving
Location
- Chicago
- Syracuse
- Remote
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Higher education degree preferred
- Willingness to develop new skills
Salary/Compensations
- $24 - $25 per hour
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with match
About the Company
- The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S.
- TAG has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health.
- TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet.
- Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Equal Opportunity
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