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About the Role
As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.
Responsibilities
- Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
- Utilize computer software to complete documentation, order parts, reference training materials, and more
- Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
- Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
- Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.
Requirements
- Possess basic electronic and mechanical aptitude.
- High School diploma.
- Must be at least 21 years of age to meet our driving requirements.
- Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
- Willingness and ability to work an extended work week including nights and weekends at times
- May be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
- May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
- Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
- May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.
Skills
- Electronic aptitude
- Mechanical aptitude
Location
- Field-based
Work Type
- Field-based
- 30% travel
Experience Level
- Associate
Education Level
- High School diploma
Salary/Compensations
- $24.54 - $33.68 USD Hourly
About the Company
- Stryker Corporation is driven to work together with our customers to make healthcare better.
- Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
Equal Opportunity
- Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
- Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.