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About the Role
Provide IT support to top management and VIP users, offering comprehensive end-user and office IT equipment support. Responsibilities include hardware troubleshooting, inventory management, user account management in Active Directory (Azure AD), Windows 11 installation, mobile device management, local IT vendor management, and documentation of IT procedures.
Responsibilities
- Provide IT support to top management and VIP users.
- Offer comprehensive end-user and office IT equipment support.
- Perform hardware equipment troubleshooting and inventory management.
- Manage user accounts in Active Directory (Azure AD).
- Install Windows 11 and other standard applications.
- Manage mobile devices, including iPhone and iPad.
- Handle local IT vendor management.
- Document IT procedures and maintain a knowledge base.
- Adhere to SOX Audit, IT security, and compliance standards.
- Provide remote support to the Houston office.
- Conduct periodic onsite visits to the Houston office as required (minimum quarterly).
- Provide IT support to other global offices during overlapping business hours.
Requirements
- At least 2-3 years of experience in a similar role.
- Excellent customer service skills, with empathy and a user-focused approach.
- Effective time management skills.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
- Strong analytical skills, with the ability to diagnose and resolve technical problems efficiently.
Skills
- Active Directory
- User account management
- Windows 11 installation
- Mobile device management (iPhone & iPad)
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- Antivirus solutions
- Microsoft Intune
- Troubleshooting multifunction printers, desktops, laptops (Dell), and audio/video conferencing systems
- Networking concepts
- ITSM tools
- ITAM tools
- ServiceNow
- Microsoft Azure Portal
- Microsoft 365 Admin Center
- Microsoft Intune Admin Center
Location
- London, UK
- Houston office
Work Type
- Full-time
- Permanent contract
- Remote support
- Onsite visits
Experience Level
- 2-3 years
About the Company
- The Scorpio Group of companies (Scorpio) is a global leader in the maritime industry with over 50 years of experience.
- Specializes in the transportation of seaborne commodities and petroleum products.
- Offers comprehensive technical management services and commercially manages one of the world’s largest fleets.
- Headquartered in Monaco, Scorpio employs over 1000 onshore professionals across Europe, North America, the Middle East, and Asia.
- Ensures excellence in maritime operations worldwide.
Equal Opportunity
- Scorpio is an equal opportunity employer and places a high value on diversity and inclusion.
- Does not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.