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About the Role
Support homeless households in moving from emergency and temporary accommodation into settled accommodation by providing a dedicated move-on casework service.
Responsibilities
- Provide a dedicated move-on casework service.
- Work with households to identify and progress appropriate housing options.
- Support customers with bidding, qualifying offers, private rented sector offers, and access to supported accommodation.
- Maintain regular contact with households in temporary accommodation.
- Develop move-on action plans.
- Provide advice and support on issues affecting ability to move on, including budgeting, income, debt, rent arrears, welfare benefits, training, and employment.
- Carry out home visits, suitability and affordability assessments.
- Provide tenancy training.
- Help households understand available housing options.
- Work with the Procurement Team to identify suitable private rented accommodation.
Requirements
- Experience delivering front-line services to homeless households.
- Knowledge of homelessness legislation and duties owed to homeless households.
- Knowledge of housing needs, lettings, the housing register, and different housing options.
- Experience interviewing customers to understand their needs and agreeing a course of action.
- Knowledge of welfare benefits and financial assessments.
- Experience of case and data management.
- Experience liaising with private rented sector landlords.
- Experience achieving performance targets.
- Ability to manage competing priorities and a caseload within agreed targets.
Skills
- Strong communication skills.
- Strong negotiation skills.
- Strong influencing skills.
- Strong partnership-working skills.
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
Salary/Compensations
- Grade 8 £41,511- £43,449 p.a.
Benefits
- Inclusive Culture – work in an organisation that values diversity and inclusion.
- Career Development – access to learning and development opportunities.
- Local Government Pension Scheme – with an employer contribution.
- Annual Leave – up to 31 days, depending on eligibility, plus Bank Holidays and the option to purchase additional leave.
- Employee Assistance Programme – confidential support available 24/7.
- Family Friendly – a range of provisions to support you and your family.
- Work Life Balance – flexible and agile working in line with service requirements.
- Make a Difference – contribute directly to services that matter to Croydon residents.
About the Company
- Croydon Housing is focused on helping homeless households move out of emergency and temporary accommodation and access suitable longer-term housing.
- Croydon Council is committed to creating an inclusive and diverse workforce that reflects the community we serve.
- The Council balances its books, listens to residents, and delivers good sustainable services.
- Croydon Council’s priorities include making the council financially sustainable, becoming a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses, strengthening collaboration and joint working with partner organisations and the voluntary, community and faith sectors, ensuring good governance is embedded and adopting best practice, and developing our workforce to deliver in a manner that respects the diversity of our communities.
- Key business plan outcomes include Croydon being a place of opportunity for business, earning and learning; children and young people having the chance to thrive, learn and fulfil their potential; Croydon being a cleaner, safer and healthier place; people being able to lead healthier and independent lives for longer; and Croydon Council’s new ways of working.
Equal Opportunity
- Croydon Council is committed to creating an inclusive and diverse workforce that reflects the community we serve.
- We welcome applications from all sections of the community.
- We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.