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About the Role
We are looking for a proactive and customer-focused Housing Support Officer to join our Housing Management team. This is an exciting opportunity for someone who is passionate about delivering excellent customer service and supporting the housing team and residents to sustain successful tenancies. As a Housing Support Officer, you will play a key role in supporting the Housing Team to deliver high-quality housing management services to council tenants, leaseholders and our residents in general. You will help ensure that residents receive a responsive, efficient, and professional service while supporting the smooth running of housing management operations through effective administration and coordination. Working closely with the Head of Service and the wider Housing Management team, you will provide vital administrative and operational support that contributes to resident satisfaction, trust, and positive neighbourhood outcomes. You will be responsible for maintaining accurate records, processing housing management transactions, responding to customer enquiries, and supporting housing officers in delivering services that put residents first.
Responsibilities
- Provide comprehensive administrative support to the Housing Management team.
- Maintain accurate housing records and databases, ensuring compliance with data quality standards.
- Process correspondence, reports, case updates, and other housing management documentation.
- Assist with the coordination of resident engagement activities and communications.
- Monitor and update housing management systems to ensure information is current and accurate.
- Support the team in meeting service targets, performance measures, and customer service standards.
- Work collaboratively with colleagues and partner services to resolve resident issues effectively.
Requirements
- Experience of providing high-quality administrative support in a customer-focused environment.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage competing priorities.
- Experience of handling customer enquiries and resolving issues effectively.
- Good attention to detail and accuracy when managing records and data.
- Strong IT skills, including experience using Microsoft Office applications and case management systems.
- The ability to work independently and as part of a team.
- A commitment to delivering excellent services to residents and communities.
Skills
- Microsoft Office applications
- Case management systems
Location
- Croydon
Work Type
- Fixed Term Contract
- 36 hours per week
Salary/Compensations
- Grade 6 £36,693 - £37,794p.a
Benefits
- Fantastic benefits
- Inclusive working environment
- Learning and career development
- The Local Government Pension Scheme
- Up to 31 days annual leave depending on eligibility plus Bank Holidays
- Option to purchase additional leave
- Family-friendly provisions
- 24/7 Employee Assistance Programme
About the Company
- Croydon Council balances its books, listens to residents, and delivers good sustainable services.
- Get a grip on the finances and make the council financially sustainable.
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in a manner that respects the diversity of our communities.
- Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
- Croydon Council’s new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
- Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.