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About the Role

ICS Control Management is seeking a Manager of Risk ID, Assessment, Testing & Reporting to embed control management into daily operations. This role requires extensive collaboration across multiple business units, functional areas, and geographies.

Responsibilities

Provide additional identification of risks throughout business processes and systems.
Facilitate BUs in their risk assessments performance, including RCSA, further assessments, and testing/QA programs.
Conduct control monitoring and compile key operational risk trends, activities, and events.
Proactively help identify areas of high-risk for intervention, including conducting independent quality assurance and vertical process testing.
Compile thematic risk reporting to provide actionable insights to BU on current risk levels, emerging trends, and root causes.
Review categorization of controls and map against risks and processes.
Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG).
Support risk management practices within the business.
Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring.
Review risk profiles and updated risk registers.
Support sharing insights, better practices, themes, etc. across the enterprise.

Requirements

5+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function).
Understanding of critical operational risk management lifecycle activities.
Strong project management, communication, and interpersonal skills.
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Skills

Risk ID
Risk Assessment
Risk Testing
Risk Reporting
Operational Risk Management
Project Management
Communication
Interpersonal Skills
Process Governance
Analytical Skills
Problem-Solving Skills
Quality Assurance
Process Testing
Risk Dashboards
Key Risk Indicators (KRIs)

Location

Work Type

Hybrid
Onsite
Virtual

Experience Level

Manager
5+ Years

Education Level

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field
Advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Benefits

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

International Card Services (ICS) brings together International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as Commercial Large Market sales and account development teams.
ICS issues Cards in 27 countries and is responsible for two Joint Ventures covering around a dozen countries.
Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.
ICS Governance & Control sits within International Card Services (ICS), comprising all issuing functions across 28 international markets excluding the US.
ICS issues products to Consumer and Commercial customers and is an integral part of the global growth strategy for American Express.
Offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.
The objective of the ICS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.