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About the Role
Wingify is bringing VWO and AB Tasty together as one company and platform to make every digital experience relevant. This role is dedicated to owning a portfolio of approximately 40–60 Mid Market accounts, combining scaled, tech-touch engagement with targeted strategic advice to drive retention, expansion, and long-term solution adoption.
Responsibilities
- Manage a portfolio of approximately 40–60 Mid Market clients (£20k–£70k ARR), driving retention and expansion through a scaled, tech-touch engagement model that reduces churn and maximizes value.
- Build and maintain strong, trust-based relationships with key stakeholders across your portfolio, guiding clients efficiently through onboarding, solution adoption, and growth opportunities.
- Drive customer satisfaction, product adoption, and loyalty by delivering data-driven recommendations on experimentation, testing, and personalization strategies aligned with each client's business goals.
- Lead scalable onboarding sessions, webinars, optimization workshops, business reviews, and training sessions that equip clients to implement and scale successful campaigns.
- Liaise with Sales, Product, and Technical teams to align on client needs, support campaign set-up, and translate customer insights into actionable feedback for product improvement.
- Act as a trusted advisor and advocate for your Mid Market customers, sharing KPIs, performance summaries, and success stories, and flagging upsell and expansion opportunities to Sales.
Requirements
- Proven experience in Customer Success or Account Management within a SaaS company, ideally managing a high-volume portfolio of Mid Market accounts.
- Confidence in consulting on CRO, UX, or analytics-related projects, prioritizing effectively across a large portfolio, and communicating clearly with both technical and non-technical audiences.
- Eagerness to develop strong customer relationships at scale, translate data into strategy, and navigate technical conversations around topics like server-side implementation.
- Strong technical curiosity is required to manage a diverse range of client needs.
Skills
- CRO
- UX
- Analytics
- Salesforce
- Google Suite
Location
- London
Work Type
- Permanent full-time
- Hybrid
Experience Level
- Mid Market
Benefits
- Make a Real Impact
- Ownership & Autonomy
- International Culture
- Career Development
- Hybrid setup with up to 3 remote workdays per week
- £50/month remote work allowance
- Centrally located London office
- 25 days of paid leave
- Comprehensive AXA Health Care fully paid by Wingify
- Generous parental leave (12 weeks maternity / 4 weeks second parent)
- Wedding leave
- Opportunity to work remotely from abroad or hop between Wingify hubs globally
About the Company
- Wingify brings VWO and AB Tasty together as one company, and one platform, built to make every digital experience relevant in the moment it happens.
- Following the merger of the two pioneers earlier this year, we unify experimentation, personalization, customer insights, commerce optimization, feature management, and customer engagement on a shared data foundation, with AI built into the core rather than bolted on top, powered by Wingz, our embedded AI engine. We call this Agentic Experience Optimization.
- Wingify brings together more than $105 million in revenue, 4,000 customers, and 700 employees across 11 offices worldwide, two teams that have each spent over 15 years in digital experience optimization.
- We serve brands including L'Oréal, LVMH, Decathlon, Puma, Forbes, Motorola, AXA, and De Beers, and we are building the future of digital optimization, powered by AI, experimentation, personalization, and data.
- Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.
- Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.
- Our culture is driven by strong values: We bring client satisfaction, We are impactful, We go above and beyond, We live one team, one dream.
- We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact.
- We also know that a happy team is a productive team, that's why at Wingify, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.