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About the Role

As Reception & Facilities Associate, you will be the welcoming face of our London office, creating a professional, inclusive, and well-run workplace experience for colleagues, members, partners, and visitors. This is a hands-on role for an individual who enjoys variety, takes pride in high standards, and can balance excellent customer service with calm, organized operational support.

Responsibilities

Provide a warm, professional first point of contact for staff, members, contractors, and visitors, including visitor sign-in, access control, office tours, and health and safety briefings.
Maintain high front-of-house and workplace presentation standards across reception, meeting rooms, breakout areas, kitchens, printers, and stationery points, escalating issues promptly.
Manage access badges, meeting room bookings, assigned inboxes, incoming calls, and facilities inquiries, ensuring efficient handling or redirection.
Support workplace compliance by completing regular checks, including first aid kits, defibrillators, visitor records, and other facilities documentation.
Support the Membership Programme by tracking member activity, assisting with workspace needs, managing allocated rooms, and coordinating member deliveries.
Maintain accurate records across visitor logs, helpdesk systems, and membership databases, producing regular reports on visitor numbers, helpdesk performance, and member usage.
Build positive working relationships with employees, members, suppliers, and contractors, identifying practical ways to improve processes and the overall workplace experience.

Requirements

Experience in a front-of-house, reception, facilities, office coordination, or workplace operations role.
A confident, welcoming, and service-focused approach, with the ability to communicate professionally in person, by phone, and in writing.
Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks while remaining calm and responsive.
Confidence using Microsoft Office, including Word, Excel, and SharePoint.
Sound judgment and the ability to work independently/autonomously, escalating issues appropriately and maintaining high standards with minimal supervision.
A driven, determined, proactive, and positive individual with an improvement-focused mindset, with the flexibility to support a wide range of facilities and administrative activities.
A covering letter is required explaining your interest in this role and working for Digital Catapult.

Skills

Visitor sign-in
Access control
Office tours
Health and safety briefings
Workplace presentation standards
Meeting room bookings
Inbox management
Call handling
Facilities inquiries
Workplace compliance checks
First aid kit checks
Defibrillator checks
Visitor record maintenance
Member activity tracking
Workspace needs assistance
Room allocation management
Member delivery coordination
Visitor log maintenance
Helpdesk system operation
Membership database management
Report production
Relationship building
Process improvement
Microsoft Office (Word, Excel, SharePoint)
Helpdesk systems
Ticketing systems
CRM systems
Visitor management systems
Independent work
Autonomous work
Issue escalation
Minimal supervision
Health and safety procedures
Visitor access processes
Contractor coordination
Membership-based environments

Location

London

Work Type

Permanent
Office-based
5 days per week
Full-time

Experience Level

Subject to experience

Salary/Compensations

c. £29,000 – 34,000

Benefits

25 days annual leave
Bank Holidays
3 days between Christmas and New Year
Double-matched pension up to 10% of salary
Discretionary company bonus
4% of salary for flexible benefits (health cash plan, Private Medical Insurance, buying holiday, pension top-up)
E-Vehicle Scheme
Cycle2Work
Tech Scheme
Gym Discounts
Give As you Earn
PerkPal
Life insurance 4x salary
Free to access EAP & Financial Wellbeing advice
Enhanced maternity and paternity leave
Investment in ongoing learning and development
Company social events
Free office snacks

About the Company

Digital Catapult is in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
Digital Catapult is a Disability Confident Committed Level 1 Employer.
We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.
We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.
We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.

Equal Opportunity

We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society.
We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated.
As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Please do speak with us about adjustments that could support you through our interview process.
Digital Catapult is an equal opportunities employer.