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About the Role
The Linen Porter is responsible for cleaning and servicing guest rooms to brand standards, reporting maintenance issues, and overseeing linen and housekeeping supplies. This role ensures guest floors are clean and well-maintained, adhering to all Health and Safety standards and providing excellent customer care.
Responsibilities
- Clean and service guest rooms to brand standards.
- Report maintenance defects in guest rooms and on guest floors.
- Ensure all guest rooms adhere to brand standards and quality audit standards.
- Oversee the delivery and collection of linen and terry daily.
- Stock linen and housekeeping supplies on guest floors and in stores.
- Ensure storage areas are clean and well-maintained.
- Keep guest floors clean and well-maintained at all times.
- Assist with other tasks to support the housekeeping team.
- Adhere to all Health and Safety standards and report breaches.
- Handle cleaning materials correctly and be aware of COSHH regulations.
- Attend all required training sessions.
- Maintain a positive and friendly attitude.
- Provide the highest level of customer care, offering friendly, helpful, and responsive service.
Requirements
- Communication skills for smooth teamwork.
- Ability to build relationships with colleagues and customers.
- Keen attention to detail to ensure rooms meet high standards.
- A 'Go and do' attitude.
Work Type
- Permanent
- Full-Time
Salary/Compensations
- Competitive salary
Benefits
- Up to 28 days holidays (inclusive of bank holidays)
- Pension
- Life insurance
- Health cash plan
- Confidential hotline for support
- Network of mental health first aiders
- Retail & hospitality perks through partners
- Free night at The Hoxton and a meal for two upon starting
- Meals provided during shifts
- Excellent discounts across the Ennismore family
- Free night at The Hoxton every year
- Monetary bonus for major milestones
- Opportunities for progression and internal mobility
- Training for role settlement
- Learning academies to broaden skillset
- Development opportunities
- Extra time off to volunteer
- Regular team get togethers
- Enhanced family leave
- Annual diversity and inclusion events
About the Company
- The Hoxton, Shoreditch is where The Hoxton originated, known for breaking traditional 'way things are done' rules.
- Originally a car park, it now features 210 rooms, The Apartment (meetings & events concept), and an open lobby, café & restaurant.
- The company fosters a hustle and energy within its Shoreditch location.