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About the Role
The Enterprise Solutions division at S&P Global supports private equity and venture capital firms by enabling effective data control and driving internal analytics and insights. The Client Engagement Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided. You will interact with senior members of management and c-suite executives at private market firms of all sizes daily via email, phone, and face-to-face meetings. By producing high-quality output and paying close attention to detail, you will directly influence our clients' success.
Responsibilities
- Partner with clients to understand their needs, objectives, product usage, and overall internal workflows, acting as a supportive and collaborative team player.
- Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas, generating new ideas and thinking outside the box.
- Increase product adoption and usage among clients by taking the initiative to provide proactive support and guidance.
- Offer transparency to internal stakeholders regarding issues, risks, and opportunities, actively participating in collaborative efforts and team discussions.
- Collaborate with sales to schedule client meetings and demos, seeking ways to work with others and contribute outside of your given tasks.
- Regularly check in with clients and provide support, determining the best course of action based on clear guidelines and assessing the urgency of client needs.
- Live the S&P Global purpose and values, seeking meaningful connections to your day-to-day work.
- Work from the office a minimum of 2 days per week.
Requirements
- 4+ years of experience in account management, client success, or other client-facing roles.
- Demonstrated knowledge and interest in private markets/FinTech.
- Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications.
- Excellent written and verbal communication skills and an outstanding customer service orientation, with the emotional intelligence to understand how your behaviour impacts different client situations.
- Strong organizational skills and ability to manage multiple tasks, effectively assessing urgency and meeting specific timelines and quality targets.
- Ability to work well both independently and within a team.
- Ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately, remaining resourceful and solution-oriented.
- Attend at least one in-person interview at your nearest S&P Global office for final stage candidates.
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- Salesforce
- Jira
- Pendo
Location
- Office-based (minimum 2 days per week)
Work Type
- Hybrid
Experience Level
- 4+ years
Education Level
- Bachelor's degree in Finance, Economics, Management, Business Administration, or a related field.
Benefits
- Health care coverage designed for the mind and body.
- Generous time off.
- Access to resources for career growth and learning new skills.
- Competitive pay.
- Retirement planning.
- Continuing education program with a company-matched student loan contribution.
- Financial wellness programs.
- Family perks and benefits.
- Retail discounts.
- Referral incentive awards.
About the Company
- At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- Our Mission: Advancing Essential Intelligence.
- Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
- Our Values: Integrity, Discovery, Partnership.
- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
- Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.