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About the Role
Guesty is seeking a BDR to serve as a technical product expert, leading advanced consultations for complex customer use cases. This role involves translating business requirements into technical solutions, empowering client proficiency through training, and driving product adoption by identifying optimization opportunities. The BDR will partner with CSMs, act as the internal "Voice of the Customer," and meet or exceed KPI attainment.
Responsibilities
- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
Requirements
- Solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Ability to identify trends across account cohorts and use data to track evolving product needs.
- Proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
- Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
- Foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Skills
- Technical Aptitude
- Strategic Problem-Solving
- Expert Communication & Training
- SaaS Product Advocacy
- Proactive Drive
- Analytical Thinking
- Adaptability & Evolution
- Market Knowledge
- Accounting Knowledge
Location
- Canada (Remote)
- New York
Work Type
- Remote
- Hybrid
About the Company
- Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations.
- We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
- With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
- We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
- If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.