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About the Role
Help us ensure repairs are correctly diagnosed, completed to the right standard, and resolved effectively for residents. We are seeking a Repairs Inspector to provide a resident-focused inspection and technical support service within our responsive repairs service.
Responsibilities
- Inspect properties and sites in relation to responsive repairs and maintenance issues.
- Diagnose straightforward building defects and identify appropriate remedial works.
- Prepare clear repair specifications, schedules, or instructions.
- Carry out pre-inspections where further assessment is needed.
- Undertake post-inspections and quality checks on completed works.
- Identify defective, incomplete, or poor-quality work and raise recalls or further works where needed.
- Monitor the quality of repairs delivered by contractors and support contractor performance monitoring.
- Keep residents informed and explain technical repair issues clearly.
Requirements
- Good practical knowledge of responsive repairs and building maintenance.
- Knowledge of common building defects and appropriate repair solutions.
- Experience inspecting repairs or property maintenance issues and identifying appropriate works.
- Experience monitoring or checking the quality of completed works.
- Experience working with contractors or trades to resolve repair or maintenance issues.
- Experience dealing directly with customers or residents and taking issues through to resolution.
- Strong customer service and communication skills, including dealing professionally with residents.
- Ability to organize and prioritize a varied workload and take ownership of issues through to resolution.
- Confidence using IT systems to record inspections, manage repair cases, and produce information.
- Ability to challenge contractors constructively where work does not meet the required standard.
- Must hold a valid driving licence and have access to a vehicle for work purposes.
Skills
- Customer service
- Communication
- Organisational skills
- Prioritisation
- IT proficiency
- Constructive challenging
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
Education Level
- A relevant technical qualification in building construction, building surveying, property maintenance or a related discipline, or equivalent relevant experience, is desirable.
Salary/Compensations
- Grade 8 £41,511-£43,449p.a.
Benefits
- Fantastic benefits
- Inclusive Culture
- Career Development
- Local Government Pension Scheme
- Up to 31 days annual leave, subject to eligibility, plus Bank Holidays and the option to purchase additional leave
- Employee Assistance Programme available 24/7
- Family Friendly provisions
- Work Life Balance through flexible/agile working in line with service requirements
About the Company
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Croydon Council’s priorities: The Council balances its books, listens to residents, and delivers good sustainable services.
- Get a grip on the finances and make the council financially sustainable.
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in a manner that respects the diversity of our communities.
- Key business plan outcomes: Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
- Croydon Council’s new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
- Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.