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About the Role

The Unit Service Coordinator (USC) functions as the primary communication source within the patient care unit, performing administrative duties to support positive patient care outcomes. All team members are responsible for meeting patient needs, learning new skills, and fostering a harmonious work environment that consistently provides high-quality patient care and customer service.

Responsibilities

Follows house and telephone standards.
Prioritizes and responds effectively to simultaneous requests.
Initiates appropriate procedures for all emergencies.
Conducts oneself in a calm, controlled, and professional manner.
Receives and relays messages from patients, families, and staff to appropriate personnel in a timely manner.
Gives current, accurate, and complete report to oncoming Unit Service Coordinator/Charge Nurse.
Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures.
Notifies appropriate nurse and physician when patient arrives at the unit.
Contacts physician and other appropriate staff when required.
Updates bulletin boards and other communication sources on assigned unit.
Communicates physicians’ orders to nursing staff in a timely manner and disseminates patient information.
Maintains an adequate quantity of administrative forms and supplies at nursing stations.
Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).
Reports and keeps track of malfunctioning equipment.
Labels, assembles, and maintains all patient charts in functional order, including filing reports of procedures, studies, tests, etc., and chart thinning as necessary.
Keeps charts in proper location.
Dismantles patient chart and prepares for delivery to Medical Records in a timely manner.
Ensures completion of medical records.
Completes all forms and requisitions related to charges/billing.
Consults with a nurse or physician when written orders are unclear.
Schedules procedures, tests, and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling.
Receives and records patient information and admitting orders from physician’s office or clinic for same day admissions.
Ensures that patients’ valuables are secured according to established procedures.
Completes bed control functions per departmental policy in a timely manner, including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.
Copies necessary elements of chart for patient discharge or transfer to another facility or department.
Utilizes Medical Center automated systems to access and maintain patient information.
Orders patient medications, equipment, and supplies as requested.
Orients new Unit Service Coordinators, students, and staff as appropriate (III level only).
Follows all unit, department, Medical Center, and University policies, procedures, and work rules.
Maintains confidentiality in matters related to patients and/or staff.
Adheres to all applicable Medical Center and unit-specific infection control, health, and safety policies and procedures, including annual safety training.
Supports the mission, philosophy, and goals of the Medical Center.
Supports the development of unit/team goals and actively participates in unit staff meetings, in-services, and educational programs as required.
Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies.
Maintains a clean, safe, and functional work environment.
Performs other duties as assigned.
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette.
Acts as an escort to any patient or family member needing directions.
Shows sensitivity to differences of culture.
Demonstrates a positive and supportive manner in which patients/families/colleagues perceive interactions as positive and supportive.
Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices.
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly, and clutter-free, including the hallways.
Adheres to cleaning processes and puts things back where they belong.
Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout the entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors, or windows.
Knows where the Environment of Care Manual is kept in the department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.

Requirements

Ability to work in a busy, team-oriented environment.
Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.
Willingness to be taught/learn new skills.
Ability to understand and communicate effectively in English both orally and in writing.
Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).
Ability to prioritize and coordinate multiple tasks.
Demonstrated customer service skills/experience.
Ability to satisfactorily perform job duties as defined in the job description.
Basic computer skills.
Experience in a health care setting (III level only).
Previous database/data entry experience (III level only).
Medical terminology (III level only).
Ability to use office equipment (Preferred).
Experience in a health care setting (Preferred, II level only).
Medical terminology (Preferred, II level only).
Unit clerk experience (Preferred, III level only).

Skills

Communication
Interpersonal skills
Customer service
Basic computer skills
Data entry
Medical terminology
Office equipment operation

Location

UCSF Medical Center

Work Type

Full-time

Experience Level

II level
III level

Education Level

High School Graduate or equivalent

Benefits

Total compensation details available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

About the Company

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
UCSF is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
We bring together the world’s leading experts in nearly every area of health.
We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
UCSF is a diverse community made of people with many skills and talents.
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce.
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Equal Opportunity

The University of California is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.