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About the Role
Campfire is hiring an Integrations Specialist to join the Implementation team and manage the customer-facing aspects of integrations. This role involves setting up, troubleshooting, and supporting connections between Campfire and various customer systems like CRMs, spend tools, billing platforms, and payroll providers. The ideal candidate will act as a bridge between customers, the Implementation team, and engineers, ensuring seamless integration experiences.
Responsibilities
- Partner with Implementation Managers to set up integrations between Campfire and customer ERP/GL systems, banks, payroll providers, and data warehouses during onboarding.
- Configure and enable existing integrations and data connections for customers.
- Troubleshoot integration issues such as sync failures, mapping errors, and connectivity problems, escalating to Engineering when necessary.
- Serve as the primary point of contact and escalation resource for integration issues from Support, Customer Experience, or customers.
- Validate data accuracy post-setup and during ongoing syncs.
- Document common integration issues, setup steps, and troubleshooting playbooks.
- Gather and synthesize feedback on integration gaps and pain points to advocate for improvements with Product and Engineering.
- Represent the Implementation team's and customers' perspectives in Product/Engineering discussions about integrations.
Requirements
- 3+ years in an implementation, integrations support, or technical customer-facing role at a B2B SaaS or fintech company.
- Ability to configure and troubleshoot integrations by reading and reasoning about APIs, webhooks, and data mapping.
- Working knowledge of accounting/GL concepts or the ability to learn them quickly.
- Familiarity with ERPs like NetSuite, QuickBooks, Sage Intacct.
- Hands-on experience with systems such as Salesforce, HubSpot, Ramp, Float, Stripe, Rippling, Justworks, or bank feeds.
- Comfortable with SQL and structured data (CSV/JSON/XML) for issue diagnosis.
- Strong troubleshooting instincts to isolate issue types and determine when to involve Engineering.
- Clear written and verbal communication skills, capable of translating technical issues for diverse audiences.
- Ability to manage multiple concurrent integration setups in a fast-paced environment.
Skills
- API
- Webhooks
- Data Mapping
- SQL
- CSV
- JSON
- XML
- Troubleshooting
- Communication
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Campfire is a next-gen core accounting platform built for modern mid-market finance teams.
- The platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions.
- Campfire has experienced 10x growth in the past year.
- The company is scaling quickly and aims to build the future of finance by providing clarity, control, and strategic visibility.