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About the Role

The Reservations Team is dedicated to making trip planning fun and easy. They are fast, friendly, and easy to talk to, anticipating guest needs and providing on-the-spot solutions. The team is currently seeking an articulate, experienced Reservations Agent.

Responsibilities

Help with arrival and departure, from airport transfers to luggage storage.

Requirements

Passionate about hotel operations and guest service.
Minimum of 1 year of similar work experience.
Ability to speak a secondary language is a plus.
Experience in guest or customer service.
Team player.
Hard worker.
Multi-tasker.
Detail oriented.
Flexible and willing to meet the demands of a 24-hour operation.

Skills

Guest service
Customer service
Team player
Hard worker
Multi-tasker
Detail oriented

Experience Level

1 year of similar work experience

About the Company

As a mission-driven company, our purpose is our true north, and our compass guides the way.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Equal Opportunity

Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non-discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.