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About the Role
This role is responsible for delivering high-quality Level 1 and Level 2 application support, ensuring the stability, performance, and continuous improvement of key platforms. You will also provide leadership, contribute to projects, and collaborate with stakeholders to resolve issues and enhance service delivery.
Responsibilities
- Provide Level 1 and Level 2 application support for a portfolio of business applications.
- Investigate, diagnose, and resolve complex application issues in partnership with internal teams and external vendors.
- Support the day-to-day operation, monitoring, maintenance, and administration of applications and services.
- Lead and coordinate support activities across the team, including workload allocation, cross-skilling, and mentoring.
- Maintain accurate support documentation and ensure knowledge articles are current and accessible.
- Lead and participate in local and global IT projects, system enhancements, user access management, and change management activities.
- Ensure adherence to IT policies, audit requirements, and support processes aligned to best practice.
- Communicate clearly with stakeholders regarding incidents, issues, and resolution progress.
- Provide support for business-critical systems outside standard business hours when required.
Requirements
- A bachelor’s degree in computer science, Information Technology, or a related discipline.
- ITIL Foundation certification.
- 5+ years’ experience in Level 1 / Level 2 application support.
- 1–2 years’ team management or team leadership experience.
- Experience in project management, user access management, and change management.
- Experience working with Oracle and MongoDB databases.
- Strong proficiency in Microsoft Office applications, including advanced Power Query skills.
- Excellent communication and stakeholder management skills.
- Appropriate approval to work in Australia.
- Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Skills
- Application support
- ITIL
- Project management
- User access management
- Change management
- Oracle databases
- MongoDB databases
- Microsoft Office
- Power Query
- Communication
- Stakeholder management
Location
- Sydney
Work Type
- Hybrid
Experience Level
- 5+ years’ experience in Level 1 / Level 2 application support
- 1–2 years’ team management or team leadership experience
Education Level
- Bachelor’s degree in computer science, Information Technology, or a related discipline
- ITIL Foundation certification
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.