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About the Role
Build your career in fire and building safety while helping residents stay informed, involved and supported. You'll work with residents around fire and building safety works and investment projects, helping to ensure they are consulted, kept informed, and able to raise questions or concerns. This is a career-grade opportunity, starting at Grade 7 and progressing to Grade 8 as you develop the necessary knowledge, skills, and experience.
Responsibilities
- Plan and deliver resident consultation and engagement.
- Provide information about works and projects.
- Gather feedback from residents.
- Help resolve issues that arise.
- Work closely with residents, colleagues, contractors, consultants, and other partners to support effective communication and customer care.
- Support resident consultation events and other engagement activity.
- Keep residents informed and help respond to questions and concerns.
- Gather resident feedback through surveys and other engagement methods.
- Work with contractors and project teams to support good customer relationships.
- Help resolve issues involving residents, officers, contractors, and other partners.
- Liaise with resident groups, area teams, and other stakeholders.
- Respond to correspondence and enquiries from residents, leaseholders, Councillors, and MPs.
- Support the monitoring of customer care and communication across fire and building safety projects.
Requirements
- Strong transferable skills to develop within the role.
- Ability to communicate clearly with different people.
- Ability to provide good customer service.
- Ability to organize work.
- Ability to deal positively with questions, concerns, and challenging situations.
- Experience working with residents, customers, or communities.
- Experience supporting engagement, consultation, projects, or services.
- Broader knowledge and experience to work with greater independence (as you develop towards Grade 8).
- Knowledge of housing legislation and leasehold consultation requirements (as you develop towards Grade 8).
- Knowledge of performance management, contract and programme management within a construction environment (as you develop towards Grade 8).
- Knowledge of good practice in community consultation (as you develop towards Grade 8).
Skills
- Communication skills
- People skills
- Customer service
Location
- Croydon
Work Type
- Permanent
- Fixed Term
- Secondment
- 36 hours per week
- Flexible working arrangements
- Hybrid working
Experience Level
- Career Grade 7–8
- Entry level with transferable skills
- Develop towards Grade 8
Salary/Compensations
- Grade 7 £39,519- £40,575p.a.
- Progressing towards grade 8
Benefits
- Inclusive Culture – work in an organisation that values diversity and inclusion.
- Career Development – access to learning and development opportunities to help you build your skills.
- Local Government Pension Scheme – with an employer contribution.
- Annual Leave – up to 31 days, depending on eligibility, plus Bank Holidays and the option to purchase additional leave.
- Employee Assistance Programme – confidential support available 24/7.
- Family Friendly – a range of provisions to support you and your family.
- Work Life Balance – flexible and agile working in line with service requirements.
- Make a Difference – contribute directly to services that matter to Croydon residents.
About the Company
- Croydon Housing is a team where you can develop your career while helping make sure residents are informed, listened to and involved in fire and building safety work affecting their homes.
- Croydon Council is committed to creating an inclusive and diverse workforce that reflects the community we serve.
- Croydon Council’s priorities include balancing books, listening to residents, and delivering good sustainable services.
- Key business plan outcomes include making Croydon a place of opportunity, ensuring children and young people thrive, making Croydon cleaner, safer and healthier, enabling people to lead healthier and independent lives, and implementing new ways of working for Croydon Council.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.