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About the Role
This is a career-grade opportunity for someone with strong customer-service, organisational and problem-solving skills who wants to develop a career in Housing. You'll normally join at Grade 6, doing real lettings work from the start while developing your knowledge of Council tenancies, lettings, voids and related Housing processes. As you demonstrate the knowledge, competence and independence required for the full role, you can progress to Grade 7.
Responsibilities
- Arrange and carry out tenancy sign-ups.
- Explain the main terms and responsibilities of a Council tenancy.
- Check identity and occupancy information.
- Act as a key point of contact for new tenants during the letting process.
- Work closely with Allocations, Voids, Repairs, Income and Tenancy teams to progress vacant properties, minimise delays and rent loss and resolve issues that could prevent a successful letting.
- Manage mutual exchanges, tenancy records, rent account activity and other day-to-day lettings work.
Requirements
- Provide a responsive and sensitive service to customers.
- Communicate clearly and explain information in plain English.
- Organise and prioritise a varied workload.
- Identify problems and take action to resolve them.
- Build good working relationships with residents and colleagues.
- Maintain accurate records and use digital systems confidently.
- Learn and apply Housing lettings, tenancy and void processes.
- Demonstrate developed lettings knowledge and experience needed to undertake the full role with greater independence (for Grade 7 progression).
Skills
- Customer service
- Organisational skills
- Problem-solving skills
- Communication
- IT skills
- Equality
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
- Flexible/agile working
Experience Level
- Career Grade 6–7
- Entry level at Grade 6 with progression potential
Salary/Compensations
- Grade 6 £36,693-£37,794p.a.
Benefits
- Fantastic benefits
- An inclusive working environment
- Learning and career development
- The Local Government Pension Scheme
- Up to 31 days annual leave depending on eligibility plus Bank Holidays
- Option to purchase additional leave
- Family-friendly provisions
- A 24/7 Employee Assistance Programme
About the Company
- Croydon Council balances its books, listens to residents, and delivers good sustainable services.
- Croydon Council's priorities include financial sustainability, listening to diverse communities, strengthening collaboration, ensuring good governance, and developing the workforce.
- Key business plan outcomes include Croydon being a place of opportunity, a thriving environment for children and young people, a cleaner/safer/healthier borough, enabling healthier independent lives, and new ways of working for the council.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Guaranteed interview for disabled applicants who meet the minimum criteria.
- Commitment to safeguarding and promoting the welfare of children and vulnerable adults.
- Successful candidate will be subject to a DBS check if the role requires one.