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About the Role
Provide the coordination and administrative support that keeps damp and mould cases on track. You'll provide case management and practical support for damp and mould cases, working with residents, repairs teams, contractors and other Housing services to make sure cases, inspections, works and enquiries are effectively progressed.
Responsibilities
- Monitor outstanding works.
- Coordinate inspections and follow-up actions.
- Keep residents informed.
- Ensure case information and outcomes are accurately recorded.
- Help resolve complaints and service issues.
- Identify matters that need escalating.
- Support the monitoring of contractor performance and service quality.
Requirements
- Property maintenance experience, preferably gained within housing.
- Experience of property inspection.
- Experience diagnosing common property defects.
- Experience working with construction contractors or consultants.
- Understanding of the building industry, property maintenance and common property defects, and how these apply within a housing repairs environment.
- Strong customer service, communication and organisational skills.
- Experience of dealing directly with residents and progressing enquiries or issues through to resolution.
- Ability to manage competing priorities.
- Ability to work effectively with contractors and colleagues.
- Ability to ensure actions are followed through to completion.
Skills
- Customer service
- Communication
- Organisational skills
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
- Flexible and agile working
Salary/Compensations
- Grade £36,693- £37,794 p.a.
Benefits
- Local Government Pension Scheme
- Up to 31 days annual leave subject to eligibility plus Bank Holidays
- Family-friendly provisions
- 24/7 Employee Assistance Programme support
About the Company
- Croydon Council balances its books, listens to residents, and delivers good sustainable services.
- Get a grip on the finances and make the council financially sustainable.
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in a manner that respects the diversity of our communities.
- Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
- Croydon Council’s new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.