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About the Role
This is a career-grade opportunity to start a career in Housing without prior experience. You will learn the Housing Officer role through practical experience, training, and support, with the potential to progress to Grade 9 as you develop the necessary skills and competence.
Responsibilities
- Work directly with Council tenants and residents to manage tenancies and resolve issues.
- Carry out home and estate visits.
- Respond to tenancy and anti-social behaviour issues.
- Identify repairs and safety concerns.
- Support residents to sustain their tenancies.
- Work with colleagues and partner organisations to resolve problems.
- Manage a developing neighbourhood patch with support and guidance.
- Independently manage the full range of Housing Officer responsibilities as you develop.
Requirements
- Demonstrate good customer service and communication skills.
- Experience of supporting customers, residents, service users or the public.
- Ability to listen, gather information, solve problems and make balanced decisions.
- Confidence dealing with sensitive or challenging situations.
- Good organisation and ability to manage different priorities.
- Confidence using digital systems and keeping accurate records.
- Ability to build positive relationships and work well with others.
- An interest in Housing and a willingness to learn and develop.
Skills
- Customer service
- Communication
- Problem-solving
- Digital systems
- Record keeping
- Relationship building
- Casework
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
- Flexible/agile working
Experience Level
- Entry level
- No previous Housing experience required
Salary/Compensations
- Career Grade 8 £41,511 - £43,449 p.a.
- Progressing towards Grade 9
Benefits
- Inclusive Culture
- Career Development
- Local Government Pension Scheme
- Annual Leave up to 31 days plus Bank Holidays
- Option to purchase additional leave
- Employee Assistance Programme
- Family Friendly provisions
- Work Life Balance
- Make a Difference
About the Company
- Croydon Council is an inclusive employer.
- The Council balances its books, listens to residents, and delivers good sustainable services.
- Croydon Council’s priorities include financial sustainability, community engagement, collaboration with partners, good governance, and workforce development.
- Key business plan outcomes include creating opportunities for business, learning, ensuring children thrive, making Croydon cleaner and safer, promoting healthier lives, and adopting new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Guaranteed interview for disabled applicants who meet the minimum criteria.
- Subject to business needs, applications for flexible working arrangements and hybrid working will be considered.
- Committed to safeguarding and promoting the welfare of children and vulnerable adults.