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About the Role
This is an administrative and customer support role, helping officers and managers provide an organised and responsive service to people who are homeless or at risk of homelessness. You will support the day-to-day running of the team by preparing correspondence and documents, arranging appointments, supporting team mailboxes and referrals, maintaining accurate records and trackers, gathering information and following up outstanding actions. You will also have contact with residents, responding to routine enquiries, gathering information and providing clear information about appointments, documents and next steps. As you develop, you will learn how the homelessness service operates and build your knowledge of housing options, homelessness processes, safeguarding and the work of Homeless Intervention Prevention officers.
Responsibilities
- Prepare correspondence and documents
- Arrange appointments
- Support team mailboxes and referrals
- Maintain accurate records and trackers
- Gather information
- Follow up outstanding actions
- Respond to routine enquiries from residents
- Provide clear information about appointments, documents and next steps
- Pass resident needs for advice, assessment, or decision to the appropriate officer
Requirements
- Experience of administration, customer service, support work or a similar environment
- Ability to be organised
- Ability to keep accurate records
- Ability to work with people
- Good customer service skills
- Good communication skills
- Attention to detail
- Ability to organise work and manage competing tasks
- Comfortable using digital applications
- Willingness to learn new systems
- Ability to communicate sensitively with people experiencing difficult circumstances
- Ability to work well as part of a team
- Ability to recognise when to seek guidance or escalate an issue
- Interest in Housing and homelessness
- Willingness to learn
Skills
- Administration
- Customer service
- Communication
- Organisational skills
- Record keeping
- Digital application usage
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
- Flexible and agile working
Experience Level
- Entry level
- Career Grade 4-5
Salary/Compensations
- Career Grade 4 £31,731 - £32,655 p.a. plus fantastic benefits and progressing towards Grade 5
Benefits
- Local Government Pension Scheme
- Up to 31 days annual leave subject to eligibility plus Bank Holidays
- Family-friendly provisions
- Flexible and agile working in line with service requirements
- 24/7 Employee Assistance Programme support
About the Company
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- The Council balances its books, listens to residents, and delivers good sustainable services.
- Croydon Council's priorities include getting a grip on finances, becoming a council that listens to and works in partnership with diverse communities, strengthening collaboration with partners, ensuring good governance, and developing the workforce.
- Key business plan outcomes include Croydon being a place of opportunity, children and young people thriving, a cleaner, safer and healthier borough, people leading healthier and independent lives, and new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.