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About the Role
The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. This role supports the overall functions of the site, team, and providers with day-to-day operations, ensuring a patient-centric urgent care experience.
Responsibilities
- Managing team members in partnership with Practice Manager
- Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment
- Supporting overall functions of the site, team, and providers with day-to-day operations
- Managing the performance of the site; understanding patient visit volume, registration delays, and follow-up needs
- Assisting the Practice Manager in preparing the schedule for non-providers
- Ordering all medical supplies, medications, vaccinations, and office supplies for the site
- Opening and closing the site as required
- Assisting the Practice Manager in administrative and operational responsibilities
- Building strong positive communication with providers and working as a team to enhance the success of the practice
- Ensuring staff always maintains professionalism, coaching, managing, and developing the staff
- Managing the team from interviewing, performance, promotion, discipline, etc.
- Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues
- Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
- Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards
- Directly managing the site employees
Requirements
- High School Diploma or GED required
- Minimum 1 year of supervising or managing experience a must OR a degree in management
- Ability to successfully multitask
- Good computer skills (knowledge of a PC, Microsoft Office programs)
- Exceptional communication skills
- Comfortable with delivering constructive feedback and counseling management
- Bilingual language skills required or preferred based on-site location
- Basic Life Support (BLS) certification required at time of hire
- Must work on-site
Skills
- Management
- Supervision
- Communication
- Microsoft Office
- HIPAA
- Customer Service
- Bilingual
Location
- On-site
Work Type
- Full-time
- On-site
Experience Level
- Minimum 1 year of supervising or managing experience
Education Level
- High School Diploma or GED
- Bachelor’s degree in management, business or other applicable degree preferred
Salary/Compensations
- $24.00 - $27.00 per hour
Benefits
- Medical
- Dental
- Life
- Disability
- Vision
- FSA coverages
- 401k savings plan
About the Company
- We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
- Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
- When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
- We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Equal Opportunity
- Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.