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About the Role

We are looking for a Senior Manager, Product Management to join the Customer Resiliency team and lead the Collections and Recoveries Web and Mobile experiences. This role brings humanity and simplicity to customers in distress, helping them use credit wisely and changing banking for good. You will be responsible for the Collections and Recoveries customer experience via mobile app and web, impacting millions of customers and driving significant business value. You will collaborate with design, marketing, operations, compliance, business analysts, and data scientists to envision and execute future CR experiences. This is a people leadership role overseeing product managers for two web and two mobile teams.

Responsibilities

Lead the Collections and Recoveries Web and Mobile experiences.
Manage the Collections and Recoveries customer experience via the mobile app and web presence.
Envision the future destination of CR experiences and bring those visions to life.
Lead product managers who oversee two web teams and two mobile teams.
Demonstrate proficiency in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Requirements

Product management experience working in both web and mobile full stack environments.
People leadership experience.
Balanced decision making, teamwork, and product skills to manage Collections customer experiences.
Exceptional judgment and stakeholder management skills to create a unified customer experience roadmap.
Comfortable in deep partnership with a broad coalition of functions.
Deep respect for keeping promises to customers and managing them in a provably well-managed way.
A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
OR Bachelor's degree in any field and at least 4 years of Product Management experience.
Experience translating business strategy and analysis into consumer facing digital products.

Skills

Product Management
Web and Mobile Full Stack
People Leadership
Decision Making
Teamwork
Stakeholder Management
Customer Experience
Roadmap Development
Partnership
Quantitative Fields
Business
Marketing
Digital Products

Location

McLean, VA
New York, NY
Richmond, VA

Work Type

Full-time

Experience Level

Senior Manager
4 years of Product Management experience

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management
New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management
Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

About the Company

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
Capital One believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
The Card Customer Resiliency team has embarked on an unprecedented journey to modernize our technology, elevate the voice of our most vulnerable customers, and innovate rapidly to define industry norms of what caring for customers truly means.
Every member of our team is united in our passion to treat customers with dignity, clarity and respect.
We build the experiences that allow struggling customers to responsibly manage their debt and understand what is best for them in the long-run.
Approximately 1 in 4 adult Americans has a Capital One Card at any moment in time.
Due to the excellence of our credit expertise in underwriting, we lend deeper than any of our competitors, at scale.
Because of this, over 20 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America.
Our team cares for these customers in their most vulnerable moment, whether it’s enabling relief when hurricanes hit or crafting affordable payment plans that work for our customers and for Capital One.
Managing credit risk isn’t just about understanding access to credit, but holistically understanding what happens when that access doesn’t take the path intended.
The Customer Resiliency team, composed of Collections and Recoveries, is embedded within the Mainstreet Card team.
We have end-to-end ownership of our customer and drive meaningful P&L impact each quarter.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.