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About the Role

Lead a team in turning Gryps deployments into measurable value for customers. Own the full post-sale relationship, including understanding customer programs, designing data strategies, identifying use cases, guiding implementation, and measuring success. This player-coach role involves working with executives and developing early-career professionals, while also being accountable for renewals and expansion.

Responsibilities

Lead and develop a team of 4-6 customer success and implementation professionals.
Set clear expectations, give direct feedback, and build team's construction domain knowledge and client-facing confidence.
Build playbooks, standards, and rituals for consistent delivery, including onboarding frameworks, implementation checklists, account reviews, and health scoring.
Work with customers to identify high-value use cases across capital programs.
Prioritize use cases by business impact and feasibility.
Design the data strategy for each use case, including data sources, organization, validation, and output integration.
Create quantified value stories for executive communication.
Serve as a trusted advisor and executive sponsor for accounts.
Lead executive business reviews connecting product usage to program outcomes.
Represent the customer's voice internally to Product and Engineering.
Own adoption and engagement metrics across the book of business.
Identify and address drifting accounts to mitigate risks.
Drive implementation speed and repeatability by removing bottlenecks and standardizing processes.
Shorten time to first value and time to full deployment.
Own gross and net revenue retention for accounts, including forecasting, negotiation, and execution of renewals.
Identify and close expansion opportunities, collaborating with Sales on commercial strategy.

Requirements

8+ years of construction domain experience, with a deep understanding of capital project lifecycles and associated data.
Engineering or quantitative background (e.g., civil, mechanical, construction engineering, construction management, or analytical field).
Comfort reasoning about data structures, metrics, and systems.
Executive presence and credibility with senior leadership.
Ability to run boardroom conversations and hold a point of view under pressure.
Track record of coaching early-career professionals and building high-performing teams.
Clear, structured communication, both written and verbal.
Ability to explain complex technical and data concepts simply.
Experience designing data strategies or connecting business problems to data sources, workflows, and outcomes.
Accountability for renewal and expansion revenue.

Skills

AI
Automation
Data Analytics
Construction Tech
Construction Management
Innovative Technology
Data Strategy
Client Relationship Management
Team Leadership
Coaching
Communication
Commercial Acumen

Location

Remote

Work Type

Full-time

Experience Level

8+ years

Education Level

Engineering or quantitative degree

About the Company

Gryps is an AI operating system for the architecture, engineering, and construction (AEC) industry.
Connects scattered information for owner teams to manage capital programs.
Product-focused organization that dreams big and achieves.
Customers are large players in the construction industry.
Nimble team where every individual is an expert.
Work fast, iterate quickly, and create a transformative product through AI.
Backed by top investors including Primary Ventures, LDV Capital, and Pear VC.
Opportunity to work directly with the CEO and large customer organizations.