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About the Role
The Disability Case Specialist supports CAMH objective of providing high quality, timely, and equitable support to employees experiencing occupational and non-occupational related illness or injury. The role provides expert case management support to employees, leaders, HR partners and other stakeholders throughout the accommodation lifecycle.
Responsibilities
- Collaborate with employees, managers, WSIB, HR partners, unions, insurance providers, and physician consultants on return-to-work plans.
- Serve as Subject Matter Expert for questions and assistance related to employee extended absences.
- Partner with CAMH third-party Insurer to manage activity throughout the claim life cycle.
- Facilitate the return-to-work process and coordinate RTW meetings with external stakeholders.
- Implement and evaluate return-to-work strategies including modified work programs or permanent accommodation arrangements.
- Interpret medical and functional information and translate restrictions and limitations into practical workplace solutions.
- Prepare metrics and absence reports, identify trends for internal stakeholders on leaves and absences.
- Collaborate with HR business partners to plan for new procedures, training, and monitoring work.
- Liaise and work collaboratively with occupational health nurses, safety specialists, and department leadership to ensure consistency of processes.
- Process claims efficiently, complying with disability legislation, CAMH policies, and collective agreements.
- Support and contribute to a workplace that embraces diversity, encourages teamwork, and complies with all applicable regulatory and legislative requirements.
Requirements
- Possess a Baccalaureate Degree in Nursing, Kinesiology or one of the allied health/rehabilitation sciences.
- Two to three (2-3) years of progressive experience in all aspects of absence disability claims management and return to work principles in a unionized environment.
- Strong knowledge of WSIB insurance policy interpretation and Human Rights legislation.
- Knowledge and understanding of mental health and addiction-related issues and their implications for disability management and workplace accommodation.
- Detail-oriented with exceptional customer service skills, initiative, and accountability.
- Strong problem-solving skills, critical thinking, and attention to detail.
- Ability to interpret medical and functional information and translate restrictions and limitations into practical workplace solutions.
- Strong interpersonal skills in facilitation, negotiation, and conflict resolution.
- Adaptable to change and able to work autonomously in an exciting, fast-paced environment.
- Ability to contribute positively to a cross-functional team environment and work collaboratively.
- Understanding of the healthcare environment and a solid understanding of mental health and addiction issues.
- Demonstrated proficiency in the use of Microsoft Office.
- Demonstrate the ability and interest in working with a diverse team and in an environment that values diversity and equity.
Skills
- Disability Management
- Return-to-Work Planning
- Case Management
- WSIB Insurance Policy Interpretation
- Human Rights Legislation
- Mental Health and Addiction Issues
- Workplace Accommodation
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Interpersonal Skills
- Facilitation
- Negotiation
- Conflict Resolution
- Adaptability
- Teamwork
- Collaboration
- Written Communication
- Verbal Communication
- Analytical Thinking
- Strategic Thinking
- Microsoft Office Proficiency
Location
- CAMH
Work Type
- Full-time
Experience Level
- 2-3 years progressive experience
Education Level
- Baccalaureate Degree in Nursing, Kinesiology or allied health/rehabilitation sciences
- Certification as a Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTW) is an asset
About the Company
- CAMH is renowned for excellence in service, research and education in the field of mental health and addiction.
- CAMH is committed to providing a safe and healthy workplace for all employees.
- Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change.
- CAMH is on a mission to change the way society thinks about and responds to mental illness.
- They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
- To learn more about CAMH, please visit their website at: www.camh.ca.
- To view our Land Acknowledgment, please click here.