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About the Role
As an Executive Lounge Attendant, you will create memorable experiences for our Executive Lounge guests by delivering exceptional service and ensuring the smooth day-to-day operation of the lounge.
Responsibilities
- Deliver outstanding food and beverage service to Executive Lounge guests.
- Assist with guest check-in and check-out while responding to guest enquiries in a friendly and professional manner.
- Create a warm and welcoming experience for all guests, recognising VIPs and Hilton Honours members.
- Handle guest requests and resolve concerns promptly and professionally.
- Maintain a clean, organised and well-presented Executive Lounge.
- Set up and replenish food and beverage offerings throughout service periods.
- Promote Hilton Honours and its benefits to eligible guests.
- Work collaboratively with the Front Office and Food & Beverage teams to deliver exceptional guest experiences.
- Contribute to a positive team culture while maintaining Hilton's high service standards.
Requirements
- Genuine passion for customer service and creating memorable guest experiences.
- Previous experience in hospitality, food and beverage, front office or customer service (hotel experience is highly regarded but not essential).
- Excellent communication and interpersonal skills with the ability to build rapport with guests and team members.
- A positive, friendly and professional attitude with strong attention to detail.
- Ability to remain calm under pressure and confidently resolve guest enquiries.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- Proactive approach to teamwork and a willingness to learn and grow with Hilton.
- Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays.
- Full Australian working rights with no restrictions.
- Full availability across a 7-day rotating roster.
Skills
- Customer service
- Food and beverage service
- Guest relations
- Communication skills
- Interpersonal skills
- Attention to detail
- Problem-solving
- Organisational skills
- Multitasking
Location
- Australia
Work Type
- Full-time
- Rotating roster
Experience Level
- Previous experience in hospitality, food and beverage, front office or customer service
Benefits
- 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
- Discounts of up to 25-50% on products and services in participating Hilton outlets.
- Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs.
- Bonus Annual Leave days after 2 years.
About the Company
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Equal Opportunity
- Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.