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About the Role
This high-energy, multi-responsibility position oversees the daily operations of the Workforce Development (WFD) area, including implementing training programs, managing daily program delivery, supporting instructors and students, and coordinating with clients and other departments. The role requires excellent organizational, time management, and communication skills, along with flexibility, creative problem-solving, and independent decision-making. The position is primarily grant-funded through July 2027.
Responsibilities
- Manages and prioritizes the daily WFD communications flow (email, phone, other).
- Provides customer service for current and potential students.
- Responsible for WFD course registration oversight, maintenance, and enrollment.
- Manages book inventory for programs.
- Oversight on mandatory healthcare clinical documentation.
- Works with the Director of Workforce Development on program scheduling, fairs, recruitment, enrollment, completion, certificates, and employment follow-ups.
- Performs general office responsibilities including reception, record keeping, and office organization.
- Maintains an office presence on the home campus site.
- Performs other duties as assigned by the DWFD.
Requirements
- Associates Degree preferred, High School Diploma required.
- 1-3 years of professional experience.
- Intermediate knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
- All required vaccines for a medical setting are current and up to date.
- A valid NYS license and reliable transportation.
- Ability to take direction.
- Able to multi-task.
- Highly organized.
- Positive workplace attitude.
- Extremely high attention to detail, problem solver, and able to take initiative.
- Maintains a high level of professionalism.
- Interpersonal communication skills to work with internal and external constituents, particularly prospective and current students, instructors, and clients/partners.
- Able to work in a fast-paced environment and meet specific deadlines.
- Student-focused, customer service orientation.
- Self-motivated and self-directed.
- Knowledge of database systems – experience with a student information system preferred.
- Excellent phone and writing skills.
- Conflict Management skills.
- Commitment to enriching students' lives by promoting a positive learning environment, enhancing the student experience, and supporting programs and policies that facilitate student success.
- Regularly required to see, talk, and hear.
- Frequently required to sit and use hands/fingers to handle or feel.
- Frequently required to stand, walk, reach with hands/arms, climb/balance, and stoop/kneel/crouch/crawl.
- Must frequently lift and/or move up to 20 pounds.
- Specific vision abilities required include close vision.
- Ability to travel within the nine counties of Western New York.
- Must possess a valid NY State Driver's License.
Skills
- Organizational skills
- Time management skills
- Communication skills
- Flexibility
- Creative problem solving
- Independent decision making
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Database systems
- Student information system (preferred)
- Phone skills
- Writing skills
- Conflict Management
- Interpersonal communications
Location
- Western New York
Work Type
- Onsite
- Full-time
Experience Level
- 1-3 years professional experience
Education Level
- High School Diploma required
- Associates Degree preferred
About the Company
- The Workforce Development (WFD) area focuses on enriching the lives of students by promoting a positive learning environment and enhancing the student experience.