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About the Role
The Guest Service Agent ensures smooth check-in and check-out procedures, maintains accurate guest records, and provides outstanding guest services. This role supports the hotel’s front office operations and handles guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Responsibilities
- Greet, register, and assign rooms to guests upon arrival.
- Verify guest credit and establish payment methods for accommodation.
- Keep accurate records of room availability and guest accounts using property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform basic bookkeeping tasks, such as balancing cash accounts.
- Issue room keys and provide necessary instructions to bell attendants.
- Review accounts and charges with guests during the check-out process.
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
- Transmit and receive guest messages using telephones or switchboards.
- Coordinate with housekeeping and maintenance staff to address guest-reported issues.
- Make and confirm reservations for guests.
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Requirements
- Previous experience in a hotel front desk or guest service role preferred.
- Strong customer service and communication skills to interact effectively with guests and staff.
- Proficiency in using property management systems and basic office software (e.g., Word, Excel).
- Ability to handle cash transactions and perform basic bookkeeping tasks.
- Excellent problem-solving abilities to resolve guest issues efficiently.
- Strong organizational skills with attention to detail in managing guest reservations and records.
- Ability to work independently and follow established hotel policies and procedures.
- Requires standing and walking for long periods throughout the shift.
- Must be able to lift and carry up to 10 lbs. occasionally.
- Flexible schedule required, including availability for evening, weekend, and holiday shifts.
- Frequent use of a computer and telephone, interacting with guests and team members.
Skills
- Customer service
- Communication
- Property management systems
- Basic office software (Word, Excel)
- Cash handling
- Bookkeeping
- Problem-solving
- Organizational skills
- Attention to detail
Location
- Austin, Texas
Work Type
- Full time
- Primarily indoor work
Salary/Compensations
- $17-$18 per hour
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks
About the Company
- Stonebridge is committed to equal employment opportunities.
- All Stonebridge openings are projected to close within 30 days of the original posting date.
Equal Opportunity
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
- Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.