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Responsibilities
- Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event.
- Perform accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
- Troubleshoot technical issues and resolve problems quickly.
- Comply with all company security and safety measures.
- Ensure equipment is secure from theft and/or damage when in use.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Act as a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintain a positive relationship with all clients through effective communication.
- Meet with guests on site to ensure their needs are met and equipment setup is working properly.
- Monitor events and check in on customers throughout the day.
- Understand and foster the hotel/client relationship.
- Understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem-solve with equipment and software issues.
- Anticipate equipment challenges and changes in a timely and professional manner.
- Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Interact with other staff and outside vendors for equipment.
- Increase revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- Work within Encore systems and applications as needed.
Requirements
- 2-3+ years of audio-visual experience is required.
Skills
- Equipment maintenance
- Audio-visual equipment setup and operation
- Technical troubleshooting
- Customer service
- Client relationship management
- Communication
- Problem-solving
- Systems operation
- Up-selling
Education Level
- High school diploma or GCSE equivalent