Service Reimagination Consultant at Deloitte Services Pty Ltd | AU | Rezi

Service Reimagination Consultant at Deloitte Services Pty Ltd

Service Reimagination Consultant

Deloitte Services Pty Ltd · AU

Today

Service Reimagination Consultant

Deloitte Services Pty Ltd · AU

3 hours ago
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About the Role

This Consultant opportunity sits in Deloitte's Strategy & Transformation Office and offers the chance to help design and deliver smarter, tech-enabled ways of working across the firm. You'll lead AI-enabled transformation initiatives that reshape how Deloitte teams deliver services, from early discovery through to MVP, deployment and adoption.

Responsibilities

  • Work across the full lifecycle of transformation initiatives, from discovery and scoping through to build, deployment and adoption.
  • Partner with business unit SMEs and technical teams to define requirements, shape PoC and MVP solutions, and manage delivery across a range of internal priorities.
  • Run workshops, capture pain points, validate workflows and problem statements, and turn insight into clear briefs and plans.
  • Work with technical leads to assess feasibility and identify opportunities to reuse platforms and solutions such as AI Analyst, MyAssist and Copilot.
  • Facilitate design sessions, support backlog grooming and sprint planning, coordinate testing, prepare demos and support onboarding.
  • Engage in low code and no code prototyping in Claude Cowork.
  • Navigate risk and cybersecurity approvals.
  • Contribute to reusable assets like the agentic layer.
  • Shape future initiatives through executive materials and demos.

Requirements

  • Experience in business transformation, operational improvement or project management / governance roles.
  • Experience supporting or leading process improvement, service model redesign, or operating model transformation initiatives.
  • Strong stakeholder engagement and communication skills, with the ability to influence and build trust across all levels.
  • Strong problem-solving skills and the ability to translate analysis into practical recommendations.
  • Experience facilitating workshops, presenting findings, and managing project deliverables.
  • Comfortable navigating ambiguity in a fast-paced, evolving environment and managing multiple priorities.
  • The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

Skills

  • Comfort working with GenAI tools or other tech-enabled solutions
  • Experience with low code or no code prototyping

Location

  • Remote
  • Hybrid

Work Type

  • Hybrid

Benefits

  • Retail discounts
  • Wellbeing leave
  • Paid volunteering days
  • Twelve flexible working options
  • Market-leading parental leave and return to work support package

About the Company

  • At Deloitte, we focus our energy on interesting and impactful work.
  • We're always learning, innovating and setting the standard; making a positive difference to our clients and our society.
  • We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
  • Our Service Reimagination team is a specialist internal-facing team within Deloitte's Strategy & Transformation Office.
  • We use AI and other technologies to improve operational efficiency, consistency, quality and experience across the firm, helping transform how teams deliver engagements and services.
  • The team works closely with our internal Tech, Assets and GenAI (TAG) team, as well as Quality & Risk, Corporate Strategy and Innovation, and collaborates with our Asia Pacific GenAI CoE, Microsoft, AWS, Google and global member firm counterparts on impactful tech-enabled transformation initiatives.

Equal Opportunity

  • We embrace diversity, equity and inclusion.
  • We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
  • What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.