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About the Role
As the Head of Digital Sales, you will drive the strategy, delivery, and performance of digital sales channels across the digital customer journey. You will lead cross-functional squads to create seamless, customer-centric digital experiences that convert and retain customers across the product portfolio, focusing on channel performance and conversion uplift.
Responsibilities
- Define and execute the digital sales channels across the digital customer journey strategy aligned with business goals.
- Oversee the roadmap, prioritisation, and delivery of digital sales initiatives.
- Champion data-driven design and experimentation to optimise conversion and engagement.
- Collaborate with senior leaders across product, marketing, technology, and compliance.
- Lead and inspire a growing team of product managers, designers, and engineers in an agile environment.
Requirements
- Proven experience in digital product leadership, ideally in financial services or e-commerce.
- Strong understanding of digital sales funnel, from discovery and lead generation to conversion and onboarding, customer journeys, and conversion optimisation.
- Experience working in agile environments with cross-functional teams.
- Exceptional stakeholder management and communication skills.
- A passion for innovation, experimentation, and delivering measurable outcomes.
Location
- Australia
Work Type
- Full-time
Experience Level
- Digital product leadership
About the Company
- ING Australia is pursuing an ambitious growth strategy to become the most loved mobile-led bank in the country.
- At ING, we’re all about making life simpler and more rewarding.
- Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated.
- We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself.
- ING is the kind of place where growth isn’t just a possibility; it’s a promise.
- ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Equal Opportunity
- As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.