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About the Role
Start your career in Housing Enforcement and help improve standards in Croydon’s private rented homes. Join our Private Sector Housing Team and develop a career in property licensing and housing enforcement. You’ll support our work on Houses in Multiple Occupation (HMOs), property licensing and enforcement, helping to process licence applications and fees, respond to enquiries, maintain accurate information and gather information about privately rented properties. You’ll also support Housing Enforcement and Environmental Health Officers and, as your knowledge develops, gain experience of investigative work and managing a small caseload of unlicensed properties and other Private Sector Housing enquiries.
Responsibilities
- Process licence applications and fees
- Respond to enquiries
- Maintain accurate information
- Gather information about privately rented properties
- Support Housing Enforcement and Environmental Health Officers
- Gain experience of investigative work
- Manage a small caseload of unlicensed properties and other Private Sector Housing enquiries
Requirements
- Experience of customer service or dealing with enquiries, whether with the public, colleagues or other organisations
- Experience of organising work, handling information and keeping accurate records
- Good communication, literacy and numeracy skills, with confidence working with information and figures
- Good digital skills and the ability to learn new systems
- The ability to prioritise, follow procedures and pay attention to detail
- Initiative, problem-solving skills and the ability to work effectively with others
- An interest in developing your knowledge of Private Sector Housing, property licensing and housing enforcement
Skills
- Customer service
- Organisational skills
- Information handling
- Record keeping
- Communication skills
- Literacy skills
- Numeracy skills
- Digital skills
- Prioritisation
- Attention to detail
- Problem-solving
- Teamwork
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
- Flexible and agile working
Experience Level
- Entry level (no previous Housing or enforcement experience required)
Salary/Compensations
- Career Grade 5 £34,104 - £35,109 p.a.
Benefits
- Progression towards grade 6
- Local Government Pension Scheme
- Up to 31 days annual leave subject to eligibility plus Bank Holidays
- Option to purchase additional leave
- Career development opportunities
- Family-friendly provisions
- Access to 24/7 Employee Assistance Programme
About the Company
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- The Council balances its books, listens to residents, and delivers good sustainable services.
- Croydon Council’s priorities include getting finances sustainable, listening to communities, strengthening collaboration, ensuring good governance, and developing the workforce.
- Key business plan outcomes include Croydon being a place of opportunity, children thriving, a cleaner/safer/healthier borough, people leading healthier lives, and new ways of working.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- We guarantee an interview to disabled applicants who meet the minimum criteria for the role.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.