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About the Role
This career-grade role offers the opportunity to join at Grade 5 and develop towards the full Grade 6 Repairs Support Officer position. You will provide administrative and customer support to the Housing Repairs service, ensuring inquiries, outstanding works, and issues are followed up and progressed. You will act as a crucial link between frontline and back-office services, working with residents, repairs teams, contractors, and other Housing colleagues.
Responsibilities
- Monitor outstanding works orders.
- Respond to customer inquiries.
- Coordinate information and actions.
- Support the arrangement and follow-up of inspections.
- Deal with complaints and customer feedback.
- Ensure identified works are completed in a timely manner.
- Contribute to monitoring performance.
- Identify issues.
- Support a good-quality, value-for-money repairs service.
- Build knowledge of responsive repairs, property maintenance, and the building environment.
- Take on a broader range of work with greater independence.
Requirements
- Experience of working with customers or the public.
- Ability to provide a good standard of customer service.
- Organized with the ability to manage competing priorities.
- Comfortable following up inquiries and actions to ensure progression.
- Clear communication skills.
- Ability to build positive working relationships.
- Ability to work effectively with colleagues and others involved in delivering the service.
- Good literacy, numeracy, and IT skills.
- Practical approach to problem-solving.
- Ability to ask appropriate questions.
- Ability to work within agreed procedures.
- Ability to recognize when technical or management input is needed.
- Willingness to learn and develop repairs and property knowledge.
Skills
- Customer service
- Organization
- Time management
- Communication
- IT skills
- Problem-solving
- Literacy
- Numeracy
Location
- Croydon
Work Type
- Full-time
- Permanent
- Hybrid
Experience Level
- Entry level (Grade 5)
- Career Grade (progressing to Grade 6)
Salary/Compensations
- £34,104 - £35,109 p.a.
Benefits
- Local Government Pension Scheme
- Up to 31 days annual leave, subject to eligibility, plus Bank Holidays
- Option to purchase additional leave
- Career development and learning opportunities
- Family-friendly provisions
- Flexible and agile working in line with service requirements
- 24/7 Employee Assistance Programme
About the Company
- Croydon Council is an inclusive employer.
- Croydon Council's priorities include balancing books, listening to residents, and delivering good sustainable services.
- Key business plan outcomes include making Croydon a place of opportunity for business, learning, and thriving children, a cleaner, safer, and healthier borough, and enabling people to lead healthier and independent lives for longer.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Guaranteed interview for disabled applicants who meet the minimum criteria.
- Commitment to safeguarding and promoting the welfare of children and vulnerable adults.
- Successful candidates will be subject to a DBS check if the role requires one.