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About the Role
Manulife Operations, Marketing & Shared Services Technology is crucial to Manulife's digital transformation, delivering innovative digital experiences. As a Lead Technical Product Owner, Salesforce, you will lead a team of Salesforce professionals, driving the design, delivery, and evolution of enterprise-scale Salesforce solutions. This role offers the chance to influence technology strategy, mentor engineers, and deliver high-impact solutions supporting key business priorities.
Responsibilities
- Lead the technical vision, architecture, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, and integrated enterprise platforms.
- Provide leadership to a team of Salesforce developers, administrators, and technical specialists, fostering a culture of collaboration, innovation, and continuous improvement.
- Partner with business stakeholders, architects, and engineering teams to translate business objectives into scalable technical solutions.
- Drive solution design, integration strategy, release planning, and technical governance across Salesforce and related applications.
- Create and maintain architecture, solution design, and technical documentation to support enterprise delivery standards.
- Provide hands-on technical guidance, coaching, and mentorship to development teams while ensuring adherence to best practices and coding standards.
- Review and implement new Salesforce features and platform capabilities to enhance business outcomes and user experiences.
- Support enterprise DevOps practices, release management processes, source control, and deployment methodologies.
- Conduct architecture reviews, risk assessments, and solution evaluations to ensure scalability, security, and long-term maintainability.
- Collaborate with technology leaders to define roadmaps and support large-scale transformation initiatives.
Requirements
- 10+ years of experience in technology product development, software engineering, or enterprise application delivery.
- Extensive experience designing, implementing, and supporting solutions on the Salesforce platform, including Sales Cloud and Service Cloud.
- Demonstrated experience leading technical teams and providing guidance to developers, engineers, and solution delivery teams.
- Strong expertise in Salesforce solution design, architecture, systems integration, and enterprise application delivery.
- Experience with Salesforce Apex, Lightning Components, Visualforce, APIs, and modern Salesforce development practices.
- Experience with source control systems such as Git and CI/CD release management processes.
- Strong understanding of Agile delivery methodologies and tools such as Jira and Confluence.
- Excellent communication, stakeholder management, and leadership skills.
- Ability to support Manulife's hybrid work model, including attendance in the GTA or Waterloo office three days per week.
Skills
- Salesforce
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce Apex
- Lightning Components
- Visualforce
- Salesforce APIs
- Git
- CI/CD
- Agile
- Jira
- Confluence
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- 10+ years of experience in technology product development, software engineering, or enterprise application delivery.
Education Level
- Salesforce Platform Developer I certification.
- Additional Salesforce certifications such as Sales Cloud, Service Cloud, Application Architect, System Architect, Platform Developer II, or Technical Architect.
- Experience in Financial Services, Insurance, Banking, or other regulated industries.
- Experience leading enterprise-scale transformation or modernization initiatives.
- Familiarity with Salesforce Marketing Cloud and Marketing Cloud Connector capabilities.
- DevOps experience within large-scale technology organizations.
- Experience developing and mentoring high-performing technical teams.
- Experience supporting customer, operations, marketing, or shared services business functions.
Salary/Compensations
- $113,260.00 CAD - $210,340.00 CAD
Benefits
- Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
About the Company
- Manulife Operations, Marketing & Shared Services Technology plays a foundational role in Manulife's digital transformation, delivering innovative digital experiences that help customers engage with their financial services when, where, and how they choose.
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Visit https://www.manulife.com/en/about/our-story.html to learn more about us.
Equal Opportunity
- At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.