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About the Role

As a Property Desk Adjuster, you will investigate and evaluate homeowners property claims from start to finish. You will confirm the facts of loss, determine coverage, assess damages, and negotiate settlements within your assigned authority. In this role, you will manage the entire claim lifecycle, including supplements, Additional Living Expense (ALE) claims, contents, and personal property losses. You will work closely with customers, contractors, and other partners to ensure claims are handled accurately and efficiently. A key part of this position is delivering excellent customer service through clear, timely communication, keeping customers informed and supported throughout the claims process.

Responsibilities

Investigate and evaluate homeowners property claims from start to finish.
Confirm the facts of loss, determine coverage, assess damages, and negotiate settlements.
Manage the entire claim lifecycle, including supplements, ALE claims, contents, and personal property losses.
Work closely with customers, contractors, and other partners to ensure claims are handled accurately and efficiently.
Deliver excellent customer service through clear, timely communication.
Applies extensive experience or a rotation into a specialty position (coverage, investigation specialist, litigation, large loss, water mitigation, desk review).
Partners with assigned representatives for claims involving fraud or subrogation to achieve the best outcome.
Recognizes and identifies key components of residential construction and repair, including structural integrity and home systems.
Identifies the most complex customer needs and works to meet those needs using appropriate customer service skills.
Determines subrogation or fraud potential and how to handle.
Demonstrates advanced understanding of insurance policies, the industry, and organizational relationships.
Handles investigation regarding all aspects of the most complex homeowners first party claims (coverage, damages and subrogation) with discretion and independence.

Requirements

Proficiency in Xactimate.
Strong foundation in claims handling, including supplements, ALE, contents and full claim ownership.
Strong organizational skills.
Proactive approach.
Excellent customer service skills.
Ability to adapt in a fast-paced environment.
Experience handling claims in both field and desk settings is strongly preferred.
Holds an active adjuster license or possess a license that qualifies for reciprocity in the applicable states is strongly preferred.
Candidates must possess authorization to work in the United States.
Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.

Skills

Analytical Thinking
Customer Satisfaction
Documentations
Prioritization
Proactive Behavior
Property Claims
Property Damage Claims
Settlement Negotiations
Xactimate

Location

Central Time Zone
Eastern Time Zone
New England region

Work Type

Remote

Experience Level

Experienced

Salary/Compensations

Inside Property Cons I: $53,500.00 - 77,800.00/salary
Inside Property Cons II: $56,000.00 - 82,500.00/salary
Inside Property Sr. Cons I: $68,500.00 - 104,100.00/salary
Inside Property Sr. Cons II: $70,100.00 - 110,400.00/salary

Benefits

$1,000 Licensing Sign on Bonus if applicable
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for remote employees.

About the Company

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs.
We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City.
National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products.
We are a specialty personal lines insurance holding company.
Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Equal Opportunity

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.
All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.