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About the Role
The Lead Consultant is responsible for management and oversight of Home Office Claim Department referrals, granting settlement authority on complex claims, approving trial requests for high-exposure cases, and overseeing large losses for specific CSAs. This role handles high-severity claims involving policy limits of 250/500 and above, with a focus on high-exposure, litigated Bodily Injury claims valued at $250,000 or more.
Responsibilities
- Reviews and provides approval on cases which the MCO plans to take to trial
- Reviews coverage, liability, and/or damages on the most complex cases referred for authorization and collaborates with Field leadership on additional steps to be taken and other feedback and direction
- May serve as specialist and subject matter expert on projects as needed
- Performs file reviews for various highly complex projects or for cases in litigation, analyzes data, and reports findings
- Reviews cases to determine if CWP is appropriate given gross tort value exposure
- Supports the Field with discretionary referrals on the most complex coverage issues and engages Home Office Claim litigation for involvement and direction, as needed
- Collaborates with Frontline Performance Experts (FPEs), Frontline Performance Leaders (FPLs), and Claim Process Specialists (CPSs) to share experience and trends identified in referred cases
- Works with Product, Protection, Law, and Claims on new products introduced to the Field and the sales force, and develops Claim Bulletins to provide new forms and/or endorsements that impact claim handling practices
Requirements
- Extensive experience managing high-exposure, litigated Bodily Injury claims with values of at least $250,000
- Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas
- Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment
- Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload
Skills
- Automobile Liability
- Bodily Injury Claims
- Client Counseling
- Complex Claims
- Complex Litigation
- Conflict Management
- General Liability Claims
- General Liability Insurance
- Homeowners Claims
- Homeowners Insurance
- Homeowners Insurance Claims
- Insurance Claims Investigations
- Large Loss Claims
- Liability Insurance
- Litigation
- Negotiation
- Strategic Thinking
- Tort Liability
- Torts
Experience Level
- Experienced
Salary/Compensations
- 98,100.00 - 167,850.00 annually
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs for eligible remote employees
About the Company
- National General is a part of The Allstate Corporation, offering innovative insurance solutions.
- National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City.
- National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products.
- We are a specialty personal lines insurance holding company.
- Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Equal Opportunity
- National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.
- All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
- It is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran.
- For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
- For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- To view the “EEO Know Your Rights” poster click “here”.
- To view the FMLA poster, click “here”.
- It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.