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About the Role
As an Access Associate, you will be responsible for administrative support duties including greeting patients, performing check-in/check-out procedures, and processing payments. This role requires a warm and inviting disposition as you will be the first point of contact for patients and their families.
Responsibilities
- Manage incoming calls while providing necessary information.
- Greet patients and provide direction as needed.
- Schedule patient appointments.
- Complete the registration process for patients as defined by departmental policy.
- Verify insurance eligibility/coverage.
- Obtain necessary precertification/authorization when applicable.
- Collect and process payments when applicable.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
- Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs.
- Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability.
- Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing.
- Administrative areas within healthcare environments may occasionally involve contact with infectious agents.
- Some roles may require flexible hours, TB screening, or a valid driver’s license.
Skills
- Customer Service
- Communication Skills
- Computer Skills
Location
- Rochester
- Unity
Work Type
- Full Time
- Day shift
Experience Level
- 2-year degree or equivalent combination of education and work experience preferred
Salary/Compensations
- $17.85 - $20.00
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.