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About the Role
AI Labs is a new Salesforce team that builds AI-native products with the agility of a start-up, backed by the full scale and trust of the Salesforce platform. We're hiring a Product Design Lead to shape the design vision and craft for this next generation of AI-powered products. You will partner with senior leadership and cross-functional leaders in product management, research, and engineering to turn new AI capabilities into experiences that are clear, trustworthy, ready to ship, and deliver real outcomes for customers. This is a self-directed role in a fast-moving, zero-to-one environment where you will often start with an ambiguous problem, no defined path, and competing priorities.
Responsibilities
- Lead multiple large-scale, cross-functional design programs across AI Labs product areas, from early concept through launch and iteration.
- Frame ambiguous problem spaces, define the right problem to solve, and drive alignment with senior and cross-functional leaders on top priorities and tradeoffs.
- Influence product-level decisions, direction, and roadmaps.
- Prototype in code (e.g., HTML/CSS/JS, React, or AI-assisted coding tools) to test ideas, demonstrate interaction models, and iterate quickly with users and partners.
- Define patterns and interaction models for novel AI and agentic experiences, including generative UI, conversational interfaces, and human-in-the-loop workflows, with trust, transparency, and explainability built in.
- Help build a coherent experience across AI Labs products and connect it to the broader Salesforce and Agentforce platform.
- Create system-level artifacts, such as experience maps and relationship models, that show how users, agents, data, and products connect across journeys.
- Use research, usability testing, data, and experimentation to ground design decisions and uncover strategic opportunities.
- Mentor fellow designers, lead design critiques, and contribute to design systems and guidelines for AI experiences.
- Present design rationale and strategy clearly to cross-functional leaders and senior stakeholders.
Requirements
- 7+ years of product design (or equivalent) experience, including shipping complex, high-craft products at scale.
- A track record of leading design programs across multiple teams or product areas with autonomy and minimal direction.
- Experience working in fast-moving environments, whether at a start-up, in an incubator, or on a zero-to-one team inside a larger enterprise.
- Demonstrated ability to align cross-functional and senior leaders around priorities and tradeoffs.
- Hands-on experience prototyping in code, with examples of using prototypes to accelerate decisions and iteration.
- Experience designing AI/ML-powered or data-intensive products, and a strong understanding of generative AI UX challenges (uncertainty, latency, hallucinations, feedback loops).
- A comprehensive portfolio showcasing systems thinking, interaction design, and high visual craft.
- Experience mentoring designers and elevating team quality through constructive critique (formal people management is not required).
- Experience partnering closely with engineering on technical implementation.
- A related technical degree required.
- Experience with prompt design, conversational UX, or agent-based product design.
- Experience integrating acquired or independently built products into a shared platform and unified design language.
- Background in human-AI interaction research or responsible AI and ethics-in-design practices.
- Experience contributing to or building a design system from scratch.
Skills
- AI
- CRM
- Product Design
- Design Vision
- Design Craft
- AI-native products
- Product Management
- Research
- Engineering
- Prototyping
- HTML
- CSS
- JavaScript
- React
- AI-assisted coding tools
- Generative UI
- Conversational Interfaces
- Human-in-the-loop workflows
- Trust
- Transparency
- Explainability
- System-level artifacts
- Experience maps
- Relationship models
- Usability testing
- Data analysis
- Experimentation
- Design Systems
- Design Guidelines
- Design Critiques
- Prompt Design
- Conversational UX
- Agent-based product design
- Responsible AI
- Ethics-in-design
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
Experience Level
- 7+ years of product design experience
- Senior
Education Level
- Related technical degree
Salary/Compensations
- $172,500 - $260,100 annually
- $207,800 - $285,800 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.