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About the Role

Collateral Recovery Team is seeking a dependable, organized, and hands-on Lot Operations Manager to oversee daily operations at our Austin recovery facility. This position is responsible for managing yard personnel and ensuring recovered vehicles are properly received, documented, secured, processed, and released. The Lot Operations Manager will also oversee redemptions, personal property, condition reports, transportation coordination, staffing, and compliance. We are looking for a strong leader who can take ownership of the operation, manage employees effectively, and keep the yard running efficiently without constant supervision.

Responsibilities

Oversee daily operations of the Austin recovery yard
Manage vehicle intake and ensure recovered vehicles are properly documented, secured, and organized
Supervise, schedule, train, and manage lot attendants and other yard personnel
Ensure adequate staffing based on vehicle volume and operational needs
Monitor vehicle photographs and condition reports for accuracy and timely completion
Oversee the documentation, storage, and release of personal property
Manage vehicle redemptions, personal property appointments, and authorized vehicle releases
Professionally assist debtors and vehicle owners during scheduled appointments
Coordinate scheduling for redemptions, property pickups, releases, and other yard activities
Coordinate with Transportation for vehicle movement, auction pickups, deliveries, and transfers
Maintain accurate records of vehicles entering and leaving the facility
Ensure keys, personal property, vehicles, and documentation are properly secured and accounted for
Maintain an organized yard so vehicles can be quickly located when needed
Monitor yard capacity and address operational issues before they disrupt workflow
Ensure compliance with company policies, client requirements, safety procedures, and applicable regulations
Communicate staffing concerns, incidents, discrepancies, and operational issues to management
Work closely with Post-Recovery, Transportation, Caseworkers, Accounting, and Field Operations
Hold employees accountable for performance, attendance, assigned responsibilities, and deadlines
Assist with audits, inventory checks, incident documentation, and operational reporting as needed

Requirements

Previous management, supervisory, or operations experience preferred
Strong leadership and communication skills
Highly organized and detail-oriented
Professional when interacting with debtors and customers
Ability to manage multiple priorities and employees simultaneously
Ability to work independently and take initiative
Strong problem-solving and decision-making skills
Basic to intermediate computer proficiency
Dependable, punctual, and willing to adjust schedules when operational needs require
Valid driver's license
Bilingual (Spanish) is a plus, but not required
Experience in repossession, towing, automotive, transportation, logistics, impound, or vehicle storage is a plus

Skills

Leadership
Communication
Organization
Detail-oriented
Problem-solving
Decision-making
Computer proficiency
Spanish (bilingual)

Location

Austin

Work Type

Full-time
Onsite

Experience Level

Management experience preferred
Supervisory experience preferred
Operations experience preferred

Benefits

Stable, full-time work
Hands-on training
Opportunities for advancement
A professional, team-oriented environment

About the Company

Collateral Recovery Team is a growing, forward-thinking company committed to improving standards in the collateral recovery industry.