Client Care Specialist | Customer Care and Family Support
Gateway Services Inc · Middle Island, NY, US
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About the Role
As a Client Care Specialist at Gateway Services, you will be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism, and care during one of life's most difficult moments. Every conversation ensures pets are cared for with dignity and families receive the support they deserve.
Responsibilities
- Support veterinary clinics and pet parents by phone, email, and in person.
- Answer questions with empathy and professionalism.
- Accurately enter service requests and special instructions.
- Coordinate closely with Operations to ensure every promise is fulfilled.
- Support pet parent viewings and order pickups when required.
- Resolve concerns promptly while maintaining customer confidence.
- Help create a compassionate experience for every family served.
Requirements
- Enjoy helping people during important moments.
- Communicate with empathy and professionalism.
- Pay close attention to detail.
- Stay calm in emotionally sensitive situations.
- Enjoy working in a fast-paced environment.
- Work well as part of a team.
- Take pride in delivering exceptional customer service.
- Previous customer service experience is preferred.
Skills
- Customer service
- Empathy
- Professionalism
- Attention to detail
- Communication
Location
- Middle Island, NY
Work Type
- Full-Time
- On-site
Experience Level
- Entry Level
Salary/Compensations
- $21-$24 per hour
Benefits
- Industry-Leading Benefits Package
- Competitive hourly pay
- Medical, Dental & Vision coverage
- 401(k) with employer matching contributions
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Paid vacation and company holidays
- Paid training and career development
- Employee Assistance Program (EAP)
- Gateway CarePath emotional wellness program
- Health Savings Account & Flexible Spending Accounts
- Pet Insurance
- Employee Discount Marketplace
- Career advancement opportunities
About the Company
- Gateway Services is North America's leading pet aftercare provider.
- We invest in our people through competitive pay, industry-leading benefits, paid training, career development, and supportive leadership.
- We help families through one of life's most difficult moments by providing compassionate pet aftercare services.
Equal Opportunity
- Gateway Services is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
- New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check.