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About the Role

The Associate Systems Engineer provides technical support to a large enterprise IT infrastructure, including network, wireless, firewalls, and access control. This role assists with the installation, configuration, and troubleshooting of enterprise systems and network infrastructure, cloud technologies, and security systems, with opportunities for hands-on training, mentorship, and professional growth.

Responsibilities

Assist with the installation, configuration, and maintenance of Cisco and Cisco Meraki network infrastructure, including switches, wireless access points, and firewalls.
Support the deployment, configuration, and troubleshooting of wired and wireless network connectivity.
Perform monitoring tasks to identify issues and escalate issues to senior engineering staff.
Provide Tier I and Tier II technical support for infrastructure, networking, and endpoint-related issues.
Perform hardware installations, equipment replacements, and infrastructure upgrades.
Assist with patch management, firmware updates, system backups, and preventive maintenance activities.
Install, and organize cable management standards in IDFs, and MDFs.
Maintain accurate documentation, including network diagrams, asset inventories, technical procedures, and support documentation.
Participate in infrastructure projects and technology deployments.
Provide professional customer service and communicate effectively with clients and team members.
Provide second shift support for project integrations during maintenance windows as required.
Stay current with emerging technologies and participate in technical training and certification programs.
Travel throughout the five boroughs of New York City and HQ located in Long Island to support infrastructure installation, maintenance, and engineering projects.
Staging and configuration in the configuration center, distribution and other project initiatives based at HQ.

Requirements

2-3 years of experience in IT support, networking, systems administration, or infrastructure engineering.
Microsoft or CompTIA certifications (Network+, Security+)
Working knowledge of TCP/IP, networking fundamentals, DNS, DHCP, switching, routing, and wireless technologies.
Familiarity with Cisco networking and Cisco Meraki solutions.
Basic understanding of Microsoft Windows, Active Directory, Microsoft 365, and Windows Server environments.
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Experience patching Cat6/Cat6A and fiber optic cabling.
Ability to lift 10 pounds or more and transport equipment and safely use ladders when required.
Valid driver’s license and reliable transportation for travel throughout Long Island and the five boroughs of New York City.
Bachelor’s or Associates degree in Information Technology, Computer Science, Engineering
Cisco Certified Network Associate (CCNA) certification is preferred at the time of hire and required within 6 months of employment.
Cisco Meraki Solution Specialist certification
Microsoft 365 Fundamentals certification
Familiarity with access control, surveillance, audiovisual, or low-voltage systems.

Skills

Cisco networking
Cisco Meraki solutions
TCP/IP
Networking fundamentals
DNS
DHCP
Switching
Routing
Wireless technologies
Microsoft Windows
Active Directory
Microsoft 365
Windows Server environments
Troubleshooting
Analytical skills
Communication skills
Organizational skills
Patching Cat6/Cat6A
Fiber optic cabling
Access control
Surveillance systems
Audiovisual systems
Low-voltage systems

Location

Long Island, NY
New York City, NY

Work Type

Full-time
Hybrid

Experience Level

Associate
2-3 years

Education Level

Microsoft or CompTIA certifications (Network+, Security+)
Bachelor’s or Associates degree in Information Technology, Computer Science, Engineering
Cisco Certified Network Associate (CCNA)
Cisco Meraki Solution Specialist
Microsoft 365 Fundamentals

Salary/Compensations

$60,000.00 - $65,000.00

Benefits

Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program

About the Company

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.
We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.
Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
We are a growing IT company; a great place to start and grow your career!
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!

Equal Opportunity

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.