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About the Role
This position is a key link between business users, OT, IS, and IT service delivery teams, supporting and evolving local IS/IT systems and processes.
Responsibilities
- Support wide area and local area networks, on-premise hosting environment, VoIP telephony services, and overall IT infrastructure for the US Motion Drives Divisions Site.
- Design, install, maintain, and assure delivery for IT-related hardware and software, as well as presentation and conference room services.
- Manage wired and wireless networking, servers, UPS, desktops, laptops, industrial computers, MFP devices, label printers, RF scanners, mobile devices, video conferencing systems, PA system, Security systems, and digital signage.
- Establish strong relationships with local business users, IS team, IT vendors, infrastructure delivery teams, Information Security, Physical Security, and Facilities to facilitate reliable support in OT, IS, and IT-related investments.
Requirements
- 5+ years of experience in an IS/IT support role, preferably in a multinational corporation.
- BS in computer science, network infrastructure, IT management, or related degree preferred.
- Deep, low-level design understanding of wired and wireless networks, printer architectures, application landscapes, and WAN/LAN topologies.
- Hands-on experience and conceptual understanding of servers, VMware ESXi, Windows operating systems, SQL database management, and file storage systems.
- Working knowledge of Cisco Unity and Unified VoIP administration platforms preferred.
- Experience with configuring, managing, and repairing End User Computing (EUC) and mobile devices; experience with Lenovo PCs and iPhones/iOS devices preferred.
- Strong working knowledge of ITIL and ITSM practices, coordinating with managed service providers; experience with ServiceNow preferred.
- Ability to collaborate with various departments and multicultural global teams.
- Excellent oral and written communication skills with extreme customer focus.
- High capability to troubleshoot devices, software, systems, and processes.
- Must have work authorization to work for ABB in the US.
Skills
- Network support
- IT infrastructure management
- VoIP telephony
- Hardware and software support
- Wired and wireless networking
- Server management
- VMware ESXi
- Windows operating systems
- SQL database management
- File storage systems
- Cisco Unity
- Unified VoIP administration
- End User Computing (EUC) device management
- Mobile device management
- ITIL
- ITSM
- ServiceNow
- Collaboration
- Communication
- Customer focus
- Troubleshooting
Location
- New Berlin, WI
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years
Education Level
- BS degree preferred
Benefits
- Choice between two medical plan options (PPO or High Deductible Health Plan)
- Choice between two dental plan options (Core and Core Plus)
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D
- Short Term Disability (up to 26 weeks, Company paid)
- Long Term Disability (60% of pay, Company paid, with buy-up option)
- Supplemental benefits (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation under a permissive time away policy
About the Company
- ABB helps industries run leaner and cleaner.
- ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC).
- ABB's products, global scale, and local presence help customers improve energy efficiency, productivity, and safety.
Equal Opportunity
- ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities.
- All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
- Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if unable or limited in ability to use or access ABB's career site due to disability.