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About the Role

This role involves conducting preventive maintenance, repair, installation, and commissioning of building systems. You will be responsible for ensuring high levels of customer satisfaction through direct customer interaction, providing solutions to building inefficiencies, and acting as a trusted advisor.

Responsibilities

Conducts preventive maintenance, repair, installation, and commissioning of systems.
Performs detailed troubleshooting of systems.
Ensures high levels of customer satisfaction through direct customer interface.
Completes required project and service documentation.
Provides customers with the highest level of service to solve building inefficiencies and resolve service-related items.
Diagnoses and repairs complex control systems malfunctions.
Tests and writes modifications in multiple languages of systems software.
Consults with the customer through data gathered and site assessments.
Provides field proposals for retrofits, upgrades, and/or enhancements to existing equipment.
Assists sales by providing technical recommendations for sales leads.
Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
Reports problems or changes to management immediately.
Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities.
Provides sketches of field changes and discrepancies for engineering corrections and drawings.
Assists with job layouts and bid proposals.
Communicates with customers upon arrival and before leaving the work site.
Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement.
Promotes the sale of add-on work.
Adheres to all Johnson Controls and customer safety standards.
Provides safety leadership and instruction to all controls technicians in the branch.
Provides safety awareness while working onsite with Johnson Controls subcontractors.
Trains the customer in control systems operations.
Delivers manuals and documentation to the customer for training needs.
Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.
Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
Conducts extensive self-study to improve and maintain technical proficiency in company's product lines.
Completes certifications as required by the company.
Installs, commissions, and services building controls and facilities management systems and energy management systems.
Assists in the design and configuration of building control systems as defined by the contract documents.
Creates flow diagrams, sequence of operations, bill of material, network layouts, and electrical schematics.
Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.
Compiles and/or completes project as built and close-out documentation.
Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
Selects, orders, and tracks the delivery of materials for assigned projects.
Coordinates factory-mounting processes to meet factory and project schedule.
Assists in the loading and commissioning of all system and network-level controllers.
Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades.
Provides field change information to the project team for the creation of as-built drawings and software.
Keeps management and JCI contractor or customer informed of job progress and issues.
Assists in performing site-specific training for owner/operator on the total building control system.
Participates in release meetings with the project field team.
Provides recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
Provides quotes to support recommendations and solutions.

Requirements

Be a dedicated member of a North America Branch team willing to learn and be responsible for system troubleshooting, repair, and aftermarket services.
Minimum of Four (4) years Commercial Controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills to represent Johnson Controls on customer sites.
Ability to explain technical information to technical and non-technical people.
Demonstrate effective writing skills.
Understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

Skills

Troubleshooting
Repair
Installation
Commissioning
Servicing systems
Customer interface
Project documentation
Building inefficiencies solutions
Control systems
Electronic controls systems
Digital controls systems
Systems software modification
Data gathering
Site assessments
Field proposals
Retrofits
Upgrades
Enhancements
Technical recommendations
Sales support
Work management
Customer satisfaction
Problem reporting
Project coordination
Field change sketching
Engineering corrections
Job layouts
Bid proposals
Customer communication
System enhancements
System upgrades
System replacement
Add-on work promotion
Safety standards adherence
Safety leadership
Safety instruction
Safety awareness
Customer training
Manual delivery
Mentorship
Technical workforce coaching
Job documentation compilation
Self-study
Technical proficiency
Product line knowledge
Certification completion
Facilities management systems
Energy management systems
Building control systems design
Building control systems configuration
Flow diagrams creation
Sequence of operations creation
Bill of material creation
Network layouts creation
Electrical schematics creation
Software program development
Software program testing
Project close-out documentation
Drawing coordination
Equipment schedule creation
Submittal coordination
Installation coordination
Material selection
Material ordering
Material tracking
Factory-mounting coordination
Controller loading
Controller commissioning
System functionality validation
Subcontractor troubleshooting
Other trade troubleshooting
As-built drawing creation
As-built software creation
Job progress reporting
Site-specific training
Release meeting participation
Facility efficiency recommendations
Upselling
Quoting

Location

North America

Work Type

Full-time

Experience Level

Minimum of Four (4) years Commercial Controls troubleshooting experience in the HVAC industry

Education Level

Vocational School program graduate
Associate's degree in a technical field
Two years' experience in servicing electronic and or mechanical systems

Salary/Compensations

$32.00-$47.00 (Hourly rate)

Benefits

Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including Pension, medical, dental, and vision care – Available day one

About the Company

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
Helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters.
Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

Equal Opportunity

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
When requested, accommodation will be provided throughout all stages of the recruitment and selection process.
Any information you provide related to accommodation measures will be treated as confidential.
A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.